Payment

An additional administrative and processing charge of AUD 55.00 will be imposed if your merchant’s invoice isn’t submitted within 48 hours of providing payment.

May 4, 2021

What happens if I don’t submit my merchant’s invoice to vPost?

An additional administrative and processing charge of AUD 55.00 will be imposed if your merchant’s invoice isn’t submitted within 48 hours of providing payment.
May 4, 2021

Why am I required to submit my overseas merchant’s invoice to vPost?

In order to comply with Australian Tax Office requirements, vPost AU will need to ensure that the declared value provided by vPost AU customers is accurate […]
May 4, 2021

What currency is used for payment?

Transactions between you and the overseas merchant will be conducted in their preferred currency. vPost’s shipping charges are shown in Australian dollars.
May 4, 2021

How do I order from an overseas merchant that does not accept Australian credit cards?

You should contact your bank or credit card provider to see if they can add your vPost address as a secondary billing address on your account. […]
May 4, 2021

Why was my credit card not accepted when shopping with an overseas Merchant using my vPost account?

Some merchants may not accept overseas credit cards as a method of payment. Additionally, there are other possible reasons why your credit card might have been […]
June 25, 2019

How do I send vPost my retailer invoice?

Within 48 hours of successfully providing payment, for each vPost transaction you’ll need to email vPost a copy of the retailer invoice. The invoice which you […]
June 25, 2019

How will I provide payment for GST on items valued at $1,000 AUD or less?

Each time you check out a vPost Australia parcel and declare the value of the goods, you will be asked to provide payment for your vPost […]
June 25, 2019

When does GST on items valued at $1,000 AUD or less come into effect?

vPost Australia is required to collect GST from vPost Australia customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD […]
June 25, 2019

Why is the voucher / promo code I entered not valid?

vPost runs several promotions all year round, catered to the different seasons and different needs of our customers. If you entered a voucher code and it […]
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