Site icon vPost

What should I do if my parcel purchased through vCare has arrived damaged?

Categories: Top FAQ vCare

If your shipment arrives visibly damaged, please make a note on the receipt that the delivery driver asks you to sign. Then open the package and carefully check your goods for signs of damage.

If the goods themselves are damaged, please email to our vPost Australia customer contact for  instructions of how to submit a claim.

Exit mobile version