Dear vPost Members,
I would like to send greetings of good health and comfort in the midst of the COVID-19 crisis and our thoughts are with you and all our partners around the world.
Topmost in our minds is the health and safety of our team members and our customers.
The situation globally and domestically changes rapidly every day. However, we remain committed to serving our customers - you - and will strive to adapt, proactively look for solutions should any issues arise.
SOME DELAYS TO BE EXPECTED
The current COVID-19 pandemic is having a dramatic impact on the global aviation industry, resulting in significant reductions or cancellation of flights in most countries, including Singapore. Border control restrictions have also been imposed in some countries and we expect this situation to persist for a while.
Our overseas facilities that receives your packages for consolidation are also affected as restricted movements or lockdowns has also affected operations for the safety of staff during this period.
SUSPENSION OF vPOST MALAYSIA SERVICE
The Malaysia government has most recently enforced a Movement Control Order (MCO) for its citizens until 14 April 2020.
This has greatly affected the ability of our vPost Malaysia warehouse to operate.
It is with this in mind that we would be suspending our vPost Malaysia from 31 March 2020 till further notice. Therefore, during this period, please do not buy any items and have it sent to the Malaysia address as there could be no one to receive the packages and process them for delivery.
For those of you who have packages already in the warehouse, we will reach out to you with the arrangements to expedite them to you.
HERE FOR YOU
While our service may not be optimum during this period, please be assured that we are monitoring closely the situation every day and will make alternate arrangements if necessary.
And do watch out for any service announcements or changes to our service in future emails. You can also keep track of any updates at this page
Should you need more assistance about your packages, please reach out to us via chat, message or calling 1605 (Press #4 for 'vPost'). More details found here
Thank you for your trust in us and stay safe!
Lee Hon Chew
Vice President, vPost