COVID – 19 SHIPMENT UPDATES

With all the news of lockdown and quarantine orders all over the world, you must be wondering … is it still ok to use vPost to ship your items from US, UK, Japan, China and Thailand?

We are pleased to let you know that as of today, all our facilities are still operational and will continue to receive your packages, process them and ship to you.

So do continue shopping as usual all the online web stores are still taking orders and shipping them daily.

However, please expect deliveries may take up a week longer than usual from the overseas facility.

HOW TO GET UPDATED?

We want to let you know what is happening to your packages and here are a few things you could do:

  • Opt for SMS notification when your shipments arrives at our US/UK/Japan/China/Thailand facility or when your packages are ready for payment to be shipped to Singapore (Click here to learn more on how you can opt for this feature)
  • You can also keep track of your packages shipping status at this page
  • Do look out for any service updates to our service. If there is any changes or major disruptions, we will inform you straight away through the website and email.
  • Should you need more assistance about your packages, you may still reach out to us via chat, message or call our hotline 1605 (Press #4 for 'vPost').

CURRENT SERVICE STATUS:

Please note information is as of now. Changes is to be expected and will be updated

vPost US/UK/JAPAN/CHINA/THAILAND

While our overseas facilities in US, UK, Japan, China and Thailand are fully functioning, please note that delays are expected.

Please expect deliveries may take up to a week longer than usual from the overseas facility


SUSPENSION OF vPost MALAYSIA SERVICE

The Malaysia government has most recently enforced a Movement Control Order (MCO) for its citizens, now extended until 9th June 2020.

This has greatly affected the operations of our Malaysia facility and delivery times were uncertain. As such, in order to not inconvenience you, we have suspended our vPost Malaysia from 31 March 2020 till further notice.

Until further notice, please do not use the vPost Malaysia address for online purchases.

For those of you who have packages already in the Malaysia facility, we will reach out to you with the arrangements to expedite the packages to you.

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