WAREHOUSE PROCESSING & SHIPMENT UPDATES
With all the news of lock down and quarantine orders all over the world, you must be wondering … is it still ok to use vPost to ship your items from US, UK, Japan, China,Thailand,Taiwan and Malaysia?
We are pleased to let you know that as of today, all our facilities are still operational however please expect delays up to 5 working days after it has arrived at the overseas warehouse before the packages are reflected on your dashboard.
So do continue shopping as usual all the online web stores are still taking orders and shipping them daily however please expect deliveries may take up to a week longer than usual from the overseas facility.
Overall shipments may also be delayed by up to a week due to limited international freight capacities.
HOW TO GET UPDATED?
We want to let you know what is happening to your packages and here are a few things you could do:
- Opt for SMS notification when your shipments arrives at our US/UK/Japan/China/Thailand/Taiwan/Malaysia facility or when your packages are ready for payment to be shipped to Singapore (Click here to learn more on how you can opt for this feature)
- You can also keep track of your packages shipping status at this page
- Do look out for any service updates to our service. If there is any changes or major disruptions, we will inform you straight away through the website and email.
- Should you need more assistance about your packages, you may still reach out to us via chat, message or call our hotline 1605 (Press #4 for 'vPost').
CURRENT SERVICE STATUS:
Please note information is as of now. Changes is to be expected and will be updated
While our overseas facilities in US, UK, Japan, China, Malaysia, Thailand and Taiwan are fully functioning, please note that delays are expected.
Please expect deliveries may take up to a week longer than usual from the overseas facility
vPost Malaysia Service Updates
vPost Malaysia warehouse is back in operations from 15 June 2020.
However, do expect delays in process and deliveries.
Suspension of self-collection services at Post office with immediate effect
Please note that all self-collection of shipments at post offices will be unavailable.
You will still be able to select either home delivery or POPStation collection for your vPost shipments.