Covid-19 Shipment Updates

Warehouse processing & shipment delays due to Covid-19

Current Service Status:

Please note information is as of now. Changes is to be expected and will be updated

vPost Service Announcement - SHIPMENT DELAYS FROM AU TO SG, DUE TO COVID-19

We are approximately a week behind schedule in processing vPost packages from AU to Singapore

This is due to a spike in COVID-19 cases in AU resulted in a workforce shortage in our AU’s warehouse, which impacted processing all your shipments to Singapore.

Rest assured, we are in constant communication AU warehouse team on this matter and we will provide updates as soon as it is released.

We will also reach out directly to all the affected customers via email

Please be assured that your package(s) is receiving our highest attention priority now.

Thank you for your trust in us and stay safe!

vPost USA/UK/Japan/China/Malaysia/Thailand/Taiwan/Australia/Indonesia

While our overseas facilities in USA, UK, Japan, China,Thailand, Taiwan, Australia and Indonesia are fully functioning, please note that delays are expected.

Overall shipments via air and sea are expected to be delayed due to limited international freight capacities and sea port congestion.

All Air Freight - You’re subjected to GST (7%) if the cost of shipping, insurance, and freight exceed S$400.

All goods imported via vPost sea and land freight are not granted GST relief. Should you need more information on GST, please visit Singapore Customs’ website.

Please declare your packages correctly for Customs and Claims purposes, any improper declaration of contents or value may affect shipping and final delivery in Singapore. Claims are assessed based on declared value.

Suspension of self-collection services at Post office with immediate effect

Please note that all self-collection of shipments at post offices will be unavailable.
You will still be able to select either home delivery or POPStation collection for your vPost shipments.

Stay updated to the latest information

We want to let you know what is happening to your packages and here are a few things you could do:

  • Opt for SMS notification when your shipments arrives at our USA/UK/Japan/China/Malaysia/Thailand/Taiwan/Australia/Indonesia facility or when your packages are ready for payment to be shipped to Singapore (Click here to learn more on how you can opt for this feature)
  • You can also keep track of your packages shipping status at this page
  • Do look out for any service updates to our service. If there is any changes or major disruptions, we will inform you straight away through the website and email.
  • Should you need more assistance about your packages, you may still reach out to us via chat, message or call our hotline 1605 (Press #4 for 'vPost').