How to Redirect

Guide to Redirect your package (Domestic address only)

Select the specific package, you wish to redirect.

Select the “Redirect Package” button to begin.

Enter the domestic address that you wish to redirect the package to.

(Example: If you wish to redirect your US package which is in vPost US address to another US address of your choice, you need to enter the new US address here.)

Kindly verify all the details in the summary page and select the preferred payment option.

We accept payment via Credit/Debit Card or PayPal.

Your Billing address is required if you enter a new credit/debit card.

Once payment is completed.

You may either click to “Download Invoice” or should you require to make further arrangements for other packages, you may click “Go to Dashboard Page”.

As all necessary fees have been paid, we are preparing for the redirection now.

You can expect 3 upcoming emails notifications:

• You will first receive a payment confirmation email.

• The second email will notify you with the redirect tracking details once our team arranges for the delivery agent to pick up.

• You will receive a third notification email once the package has been handed over to the delivery agent.

Note: Please track the status of your redirect package using the provided tracking no. and courier agent for final delivery status.

FAQs:

1What is Redirection? What does it mean?

Redirection is our new feature along with Returns Process.

We understand that not all merchants will be able to provide prepaid labels and the idea of changing your mind and you wish to ship back to your merchants or other local address.

Redirection fee would include the postage fee of a handling fee. The fees vary from different source countries.

2The cost of the redirection fee:

Here are the redirection fees for all source countries. An admin fee of S$6.50 has been included to all source countries.

USA - S$38.00
UK - S$25.00
JAPAN - S$25.00
CHINA - S$8.50
MALAYSIA - S$10.00
THAILAND - S$13.00
TAIWAN - S$11.50

3Will vPost be able to provide confirmation of my designated address confirmed in receiving the package?

Unfortunately, we won’t be able to track your package all the way till your designated address.

You may track the status of your redirect package using the provided tracking no. and courier agent.

4When will other overseas countries have this feature?

We are happy to announce that this new feature have been released to all countries on 14th September 2020.