Guide to Return your package (only applicable for Domestic Returns with Prepaid Postage Label)
Once payment is completed, you may either click to “Download Invoice” or to continue click “Go To Dashboard Page”
As all necessary fees have been paid, we are preparing for the return now.
You can expect 3 upcoming emails notifications:
• You will first receive a payment confirmation email.
• The second email will notify you with the return tracking details once our team arranges for the delivery agent to pick up.
• You will receive a third notification email once the package has been handed over to the delivery agent.Note: Please track the status of your return package using the provided tracking no. and courier agent provided for the final delivery status.
We realise that there are many occasions you receive your items in the warehouse and you change your mind. Now with our new return service feature, you can buy and return at ease!
However, this feature is only applicable for Domestic Returns with Prepaid Postage Label (Applicable for US Shipment) for now and not applicable to international returns.
The processing fee is at a flat fee of S$6.50 regardless of the source country.
However, a return label must be provided while submitting the request.
You may need to check directly with your respective merchant to request for the prepaid return label.
If you do not have any prepaid return label from your merchants, it would be treated as “Redirecting” shipment.
Please click here on the guide to redirect your merchants or to your respective address.
Unfortunately, we won’t be able to track your package all the way to your respective merchants.
You need to track directly with the respective delivery agent provided in our email. You may track the status of your return package using the provided tracking no. and courier agent.