The repacking service is available for package(s) from USA.
For USA package(s), repack option will be available to customer if the difference between the actual weight and volumetric weight exceeds 2KG.
Repacking service is not available for Europe as the shipping is charged based on the actual weight.
For vPost Japan, vPost China and vPost Thailand if the package has more than 2kg difference between the actual weight and volumetric weight, will be automatically be repacked by us unless it compromises on the safety of the packages.
For vPost Malaysia, no repacking services provided.
Check your vPost package(s) status and select the source countries.
In the event when the difference between your package(s) actual weight and volumetric weight is over 2kg, you will see "Repack" under "Ready to Ship" tab.
Click on the repack button.
*Note there will be a repacking fee of $6. Rest assured we will ensure that you enjoy savings on your package even after taking into account of the repacking fee.