New UK Address

We are moving to a larger facility to accommodate all your packages. Starting from 1 December 2020
As UK completes its exit from the EU, items shipped from Europe into UK may now require payment of taxes and duties.
If you are shopping online in Europe and shipping to our UK warehouse, please note the following:
  • We are unable to accept any package delivered to our UK warehouse that requires the payment of tax upon delivery. There shall be no waiver or exceptional handling.
  • Our UK warehouse will not be responsible for any customs fees. Please ensure that these fees are paid prior to delivery, and do not select any “Pay on Delivery” option.
  • We are not liable for any packages that are held at UK Customs if the correct taxes has not been paid.

Good news! We are moving to a larger facility to accommodate all your packages

Get your overseas shopping ready with this move.
Starting from 1 December 2020, update the vPost UK Address

NEW UK ADDRESS:

Name: SG-XXXX-XXXX NAME

Address line 1: vPOST UK ,UNIT 9, BRITANNIA INDUSTRIAL ESTATE

Address Line 2: SG-XXXX-XXXX, POYLE ROAD

City: COLNBROOK

State: Berkshire

Postal Code: SL3 0BH

Tel: 01753 210010

The new address can also be found in your account under “My Addresses (UK).
Your unique VPN number(SG-xxxx-xxxx) remains unchanged.

What do you need to know about this change?

1What has changed?
Address line 1: vPOST UK ,UNIT 9, BRITANNIA INDUSTRIAL ESTATE
Address Line 2: SG XXXX-XXXX, POYLE ROAD
City: COLNBROOK
State: Berkshire
Postal Code: SL3 0BH
Tel: 01753 210010

The new address will also be reflected on your member’s portal under addresses.
2When will the new vPost UK address takes effect from?
This new address will be effective from 1 December 2020 onwards.
3What happened to all the packages received at old address after 1 December 2020?
All packages that are shipped to our old address will be processed by the warehouse till 31st December 2020.
4What happened to all the packages received at the old address?
We will make the needful arrangement to transfer the old address to the new address.
5What happened to the packages delivered to the old address after 31 December 2020?
We will be able to assist in collecting the package from the old address. However, to avoid any delay in process.
Please kindly send your UK packages to the new address.
6Will there be any delay of processing of packages delivered to the new address?
Fret not, there will not be any delay for in process to the new address.
7What is the operation hours of the new warehouse?
The operation hours will be
Monday to Friday: 0900 hours to 1800 hours (UK time).
8What will happen to packages that arrived at the old address on 31 December and onwards?
You are required to check with their merchants on the locations of their packages and inform their merchants to send the packages to our new warehouse address.
9What if my packages are already in transit to the old address?
We will make the needful arrangement to transfer the old address to the new address.
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