Package at Warehouse

Yes, regardless of your declaration profile, all packages will be opened by our warehouse team to check for any prohibited/dangerous items in the package.

This applies to all packages arriving at all our overseas warehouses.

June 25, 2019

Will my package be opened by the warehouse team if I did not select “Auto-Declaration” in my account?

Yes, regardless of your declaration profile, all packages will be opened by our warehouse team to check for any prohibited/dangerous items in the package. This applies […]
June 25, 2019

Can I change my declaration?

You may change the declaration anytime your package arrives at our warehouse and before payment is made. Do take note once the package has been paid […]
June 25, 2019

If I have more than one package, will you repack all my packages into one?

No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.
June 25, 2019

Can I choose not to repack my packages?

For vPost USA, vPost Japan, vPost UK, vPost China, vPost Thailand, vPost Taiwan, vPost Australia and vPost Indonesia, if the package has more than 2kg difference […]
June 25, 2019

Should I repack my USA package if I plan to ship via Economy Shipping mode?

If you are shipping your USA packages via Economy Shipping, you need not repack your package since we will only be charging based on the actual […]
June 25, 2019

Why is there a need to provide 2 tracking numbers when enquiring about my package?

There are Merchants that use FedEx Smartpost or UPS SurePost to send packages to vPost USA Warehouse. Such services come with two tracking numbers. In the […]
June 25, 2019

What is repacking and how does vPost repack my packages?

vPost will repack your package by minimising the height of the package, thus reducing the volumetric weight. Please note that we cannot remove or modify any […]
June 25, 2019

Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?

Here are some scenarios in which we will not repack Where the difference between the actual weight and volumetric weight is under 2kg Containing leather products […]
Social Share Buttons and Icons powered by Ultimatelysocial