Top FAQ

There are Merchants that use FedEx Smartpost or UPS SurePost to send packages to vPost USA Warehouse. Such services come with two tracking numbers.

In the event wherein physical package label become spoil due to unforseen event, warehouse will not be able to track the package using only one tracking number. Providing both tracking numbers will make it easier to track the package.

The two tracking numbers can be found at the upper left and lower right sides. See image below as guide.

June 25, 2019

Why is there a need to provide 2 tracking numbers when enquiring about my package?

There are Merchants that use FedEx Smartpost or UPS SurePost to send packages to vPost USA Warehouse. Such services come with two tracking numbers. In the […]
June 25, 2019

How will I know that my package has arrived at our overseas warehouse?

An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder if […]
June 25, 2019

If I do not wish to use vPost service after my package has arrived, what are the applicable charges to redirect/return the package?

For redirection, you may click here for a detailed guide on how to redirect your package. For a return to merchants with a valid prepaid return […]
June 25, 2019

What if the merchant delivered the wrong items or quantity to me?

As vPost only provides the means for you to ship your packages to Singapore, you will have to liaise directly with your merchant for any refund, […]
June 25, 2019

What is the difference between Economy and Standard shipping modes for USA packages?

For Economy shipping mode, you will be charged based on the actual weight rather than the volumetric weight of your package. However, do note that there […]
June 25, 2019

How long will my packages take to arrive?

Depending on your selection of the shipping modes available from our various overseas warehouse. To find out more, please visit our individual country shipping rates pages. […]
June 25, 2019

What are the factors to take note for delivery timeline?

Public holidays Please be aware that public holidays, both in Singapore or product source countries (Click here for various countries you can ship from, via vPost), […]
June 25, 2019

Why is my shipping fee so high? Are there any tips to reduce the shipping fee? (e.g. Consolidation/Aggregate, etc.)?

As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher. The volumetric weight of […]
June 25, 2019

If I have more than one package, will you repack all my packages into one?

No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.
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