An email notification will be send to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder in case the notification email has been filtered from your main inbox.
Once you are logged in to your vPost account, your dashboard will show you total number of packages that require your actions and total number of packages which are pending for payment. The breakdown of your packages is also shown below, according to each of the source countries. You may click on the source country to access the information of your packages in that specific source warehouse.
In the event that your merchant has updated your package as delivered but it has yet to appear in your account after 2 working days, please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.), to help us locate your items.