What happens if my parcel is deemed as a High Value Parcel?

If your parcel is over $1000 AUD, it may be deemed as High Value Parcel by Australian Customs. We will advise you of this via your vPost Australia account and additional duties and taxes may be levied and payable once your parcel is received by Customs in Australia. Australian Customs will require additional documentation including a Shipper’s Export Declaration form.

Upon receipt of such notification, you have the option to either:

1. Use our nominated customs broker to handle customs clearance. You will have to pay the customs broker directly all brokers fees and all taxes, duties, levies or charges assessed.
   
2. If you wish to proceed, please complete the Customs Tax Form and submit it together with the retailer’s invoice (PDF) via our Contact Us page.
   Please INDICATE: HVI (High value item/ Your name/vPOST AU Account and BOX NO on subject header for us to submit to the customs broker for review).
   As a general guide, Customs broker may charge up to AUD$999 for Customs clearance and carrier security fee on top of the Customs duty and GST.
   
3. If you do not wish to proceed, you may organize the return of your parcel to the retailer
   More information can be found on the below link
   https://vpost.com/au/how-vpost-works/return-package/
   https://vpost.com/au/how-vpost-works/redirect-package/
   Please note that a shipper Export Declaration form is also require for package value exceed USD$2500.