Return Package (Self Help)
Step 2: Upload a prepaid return label (provided by merchant) and select Payment Method (Visa/Master only). Click Pay & Process Return to pay AUD$6.50 fixed fee.
Merchant's Return Label: Upload merchant Return Label (Only PDF File).
Payment Method: Enter credit/debit card details. (We accept payment via Credit/Debit Card)
Return Summary Total: There will be a fixed fee of *AUD$6.50 for this request. Click “Pay & Process Return”.*Note: No waiver will be given for return request.
Step 4: Upon successful payment, you can expect 3 upcoming emails notifications on the Return request:
- You will first receive a payment confirmation email.
- The second email will notify you with the return tracking details once our team arranges for the delivery agent to pick up.
- You will receive a third notification email once the package has been handed over to the delivery agent.