New to vPost?

STEP 1: SIGN UP

STEP 2: SHOP NOW

Make sure you check out using vPost overseas address with your personalised VP ID starting with (AU-XXXX-XXXX)
Ensure you have checked through the list of items vPost cannot ship to you before you start shopping
You will be notified once your packages have arrived at vPost overseas warehouse via email
Always choose delivery option with a tracking number for your packages when sending over to vPost overseas address (check with your merchants on this).
Should your merchant delivered status reflects. Typically it requires at least 2-5 working days for your packages to be reflected on your dashboard.
Log In to your vPost account for the next steps. You can locate your packages by clicking on the country links.

STEP 3: CHECK OUT

Once your packages are received at our overseas warehouse, you will receive an email notification.
Our warehouse team only checks the suitability for air freight (example Dangerous Goods, Partial Dangerous Goods or Prohibited Items)
When you log into your account, you can check for your packages under the ‘Action Required’ section and make any necessary customs declaration (contents and value of goods).
After declaration, your packages will be under the “Ready to Ship” section. Ensure that you have emailed us your retailer invoice for Australia Customs Tax.
Select the packages you want to check out and make payment.

STEP 4: DELIVER TO YOUR DOORSTEP

Once paid, your packages will be shipped and delivered to you within the service levels indicated for your selected shipping mode.
Once you receive your packages, post and share at our vPost community page!
If you need additional help or would like to know more, you can refer our FAQ pages or contact our Customer Service for further assistance.
Click here for Additional information of Storage, vCare and GST.