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STEP 1: SIGN UP

Sign up for free vPost account to get vPost personalised overseas addresses

  • Sign up with email address, mobile number and personal information that are required, as shown.
  • *For Mobile Number, we will only send you SMS to update on your packages status. Not for Marketing Purpose
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STEP 2: SHOP NOW

Shop from various overseas websites using vPost personalised overseas address

  • Make sure you check out using vPost overseas address with your personalised VP ID starting with (AU-XXXX-XXXX)
  • Ensure you have checked through the list of items vPost cannot ship to you before you start shopping
  • You will be notified once your packages have arrived at vPost overseas warehouse via email and SMS (if you had provided your mobile details when you signed up)
  • Always choose delivery option with a tracking number for your packages when sending over to vPost overseas address (check with your merchants on this).
  • Should your merchant delivered status reflects. Typically it requires at least 2-5 working days for your packages to be reflected on your dashboard.
  • Log In to your vPost account for the next steps. You can locate your packages by clicking on the country links.
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STEP 3: CHECK OUT

Checkout to pay for shipping on all your overseas packages when it arrives at vPost overseas warehouse

  • Once your packages are received at our overseas warehouse, you will receive an email and SMS notification.
  • Our warehouse team only checks the suitability for air freight (example Dangerous Goods, Partial Dangerous Goods or Prohibited Items)
  • When you log into your account, you can check for your packages under the ‘Action Required’ section and make any necessary customs declaration (contents and value of goods).
  • After declaration, your packages will be under the “Ready to Ship” section.
  • Select the packages you want to check out and make payment.
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STEP 4: DELIVER TO YOUR DOORSTEP

Your packages will be delivered directly to your selected local address

  • Once paid, your packages will be shipped and delivered to you within the service levels indicated for your selected shipping mode.
  • Once you receive your packages, post and share at our vPost community page!
  • If you need additional help or would like to know more, you can refer our FAQ pages or contact our Customer Service for further assistance.
  • Click here for Additional information of Storage, vCare and GST.
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