Customs, duties and taxes
Australian Border Force may refer your item to the Department of Agriculture, Water and the Environment, which may attract an Australian Quarantine Inspection Services fee. Click here for more details.
vPost does not add any additional levies or surcharges to your shipping costs. However, there are some other charges that you should be aware of.
Buying from the US
Items valued over $2,500 USD will be subject to an additional customs clearance procedure in the USA. Please download a Shipper's Export Declaration Form (SED) here to complete.
Australia Customs Tax
Items valued at $1,000 AUD or less:
The Australian Government has passed laws that extend the Goods and Services Tax (GST) to low-value imports of physical goods. vPost will be required to collect GST from customers and pay that GST to the Australian Tax Office on items valued at $1,000 AUD or less that customers ship into Australia using vPost.
Each time you check out a vPost package and declare the value of the goods, you will be asked to provide payment for your vPost shipping and the applicable GST, all in the same transaction.
The rate of GST is 10%.
Items valued at over $1,000 AUD:
Items above $1,000 AUD may be subject to additional duties and taxes upon arrival in Australia. You will need to refer to the Australian Customs and Border Protection Service website for details.
Please be aware when consolidating your packages that duties and taxes are assessed on the combined value of the goods in your packages.
vPost may also charge the following fees under certain circumstances:
Storage Fee for unpaid packages: vPost charges $1.50 AUD per package per day for packages held for more than 30 days from the processed date. This fee applies to all packages at our warehouse.
Example: The package is in your account on 1st October, the storage fee will start on 31st October.
GST will be payable on:
The value of the item(s) you are shipping into Australia via vPost, including any shipping fees or local taxes paid to the retailer, and
The value of the vPost shipping and service fee (including vCare if applicable)
Within 48 hours of providing payment for each vPost transaction, you’ll need to email vPost a copy of the *retailer invoice.
*Retailer invoice-refer to a proof of transaction that you have paid to the merchant/seller(similar to seller’s receipt) (Attachment limit 4mb)
The retailer invoice must include the price of all goods you are sending to Australia via vPost and the shipping fees of these products from the *retailer invoice to the vPost warehouse.
For Invoicing matter:
Once the status of your vPost package shows ‘your shipment has arrived, you’ll be able to pay the shipping charges by following the steps below:
- Log in to your vPost account and navigate to ‘Declare your packages’
- Select the packages you would like to pay for
- Verify your delivery details
- Enter a voucher code if applicable
- Proceed to checkout and pay with Visa or MasterCard
- Email vPost a copy of your retailer invoice to: vpostinvoice@singpost.com
Include your name/ vPOST ID & box number (listed on your vPOST AU account ) /in the email subject.
Please save the file name based on the same box number for submission(PDF or word format)(Attachment limit 4mb).
Ensure that your invoice contains the following information:
- Retailer’s Name
- Retailer’s contact details (any of email address, physical address or contact number will suffice)
- Your Name and Your *VP ID
- Original source countries warehouse- delivery address (i.e. the Portland OR address/other Warehouse’s address).
- Contents of the package and their value
*Your VP ID, can be located in the “My Addresses” tab once you log in to your account.
Example: John Smith, VP ID AU-2364-5833
Australian Customs and Duty
If your packages are over AUD$1,000 , it may be deemed High-Value Packages by Australian Customs. This parcel may be subject to additional duties and taxes upon arrival in destination COUNTRY. Australian Customs will require other documentation, including a Shippers Export Declaration form.
Upon receipt of such notification, you have the option to either:
- Use our nominated customs broker to handle customs clearance. You will have to pay the customs broker directly all brokers fees and all taxes, duties, levies or charges assessed.
- If you wish to proceed, please fill in the customs tax form and submit together with the retailer's invoice (in PDF format) to our mail box vpauspt@singpost.com
Please INDICATE: HVI (High value item/ Your name/vPOST AU Account and BOX NO on subject header for us to submit to the customs broker for review).
As a general guide, Customs broker may charge up to AUD$999 for Customs clearance and carrier security fee on top of the Customs duty and GST. - If you do not wish to proceed, you may organize the return of your parcel to the retailer
More information can be found on the below link
https://vpost.com/au/how-vpost-works/return-package/
https://vpost.com/au/how-vpost-works/redirect-package/
Please note that a shipper Export Declaration form is also require for package value exceed USD$2500.
GST Information
The Australian Government has passed laws that extend the Goods and Services Tax (GST) to low-value imports of physical goods. vPost will be required to collect GST from customers and pay that GST to the Australian Tax Office on items valued at $1,000 AUD or less that you ship into Australia using vPost.
Each time you check out a vPost package and declare the value of the goods, you will be asked to provide payment for your VPost shipping and the applicable GST, all in the same transaction.
The rate of GST is 10%.
GST will be payable on:
- The value of the item(s) you are shipping into Australia via vPost, including any shipping fees or local taxes paid to the merchant, and
- The value of the vPost shipping and service fee (including vCover if applicable)
Each time you check out a vPost package and declare the value of the goods, you will be asked to provide payment for your vPost shipping and the applicable GST all in the same transaction.
The rate of GST is 10% (based on product value, shipping charges to Australia & vCare fee (if any).
Within 48 hours of successfully providing payment for each vPost transaction, you’ll need to email vPost a copy of the retailer invoice. *Retailer invoice-refer to a proof of transaction that you have paid to the merchant/seller (similar to seller’s receipt)
The invoice you send to us must include details of the price of all of the goods you are sending to Australia via vPost and the shipping fees of these products from the *retail to the vPost warehouse. *Retailer invoice-refer to a proof of transaction that you have paid to the merchant/seller (similar to seller’s receipt)
How to email us your invoice:
- Email a copy of the retailer invoice to: vpostInvoice@singpost.com
Include your name/ vPOST ID & box number (listed on your vPOST AU account ) /in the email subject.
Please save the file name based on the same box number for submission(PDF or word format)(Attachment limit 4mb).
- Your VP ID is the second address line of your vPost profile, this can be found in the “My Addresses” tab once you log in to your account.
- For example John Smith, VP ID AU-2364-5833