Additional Information

If you need additional help or would like to know more, you can refer our FAQ pages or contact our Customer Service for further assistance.
All packages enjoy a free 30 days storage fee.
This is to allow you to consolidate a few more packages and have them shipped together in one invoice as you enjoy Bundling Discount on the second and subsequent packages in one shipment (i.e. a single invoice).
Additional shipping protection with vCare: When you are paying for your shipping to Australia, you will be provided with an option to opt for vCare – our enhanced shipping coverage program.
For a small additional fee, you will be covered (subjected to limited exceptions) for the full amount of shipping charges paid plus 100% of the declared value of the item, subject to a maximum cap of $10,000 AUD. Terms and conditions apply.
You’re subjected to GST (10%) if the cost of shipping, insurance, and freight exceed $1,000 AUD.

To estimate the GST applicable for your invoice, simple sum up the cost of your products with the shipping cost and vCare charges, if applicable, and multiply it by 10%.

You need to fill up a Shipper’s Export Declaration (SED) form if the item(s) you bought add up to more than US$2,500