Additional Information

If you need additional help or would like to know more, you can refer our FAQ pages or contact our Customer Service for further assistance.
All packages enjoy a free 30 days storage fee.
This is to allow you to consolidate a few more packages and have them shipped together in one invoice as you enjoy the waiver of the base charge from the 2nd package onwards.
Additional shipping protection with vCare: When you are paying for your shipping to Singapore, you will be provided with an option to opt for vCare – our enhanced shipping coverage program.
For a small additional fee, you will be covered (subjected to limited exceptions) for the full amount of shipping charges paid plus 100% of the declared value of the item, subject to a maximum cap of SGD $20,000. Terms and conditions apply.
You’re subjected to GST (7%) if the cost of shipping, insurance, and freight exceed S$400.

To estimate the GST applicable for your invoice, simple sum up the cost of your products with the shipping cost and vCare charges, if applicable, and multiply it by 7%.

GST Relief is granted for packages (excluding intoxicating liquors and tobacco products) imported via air freight that do not exceed S$400.

If the value exceeds S$400, the entire sum would be subjected to GST.

Please note that GST relief is not granted for goods imported by other transport modes e.g. sea freight and land

You need to fill up a Shipper’s Export Declaration (SED) form if the item(s) you bought add up to more than US$2,500 (~S$3,554.50)