Additional Information

If you need additional help or would like to know more, you can refer our FAQ pages or contact our Customer Service for further assistance.

Storage

All packages enjoy a free 30 days storage fee.

Take 5%* off standard shipping when you bundle* your packages!

*Bundling discount applies to 2nd and subsequent packages onwards in one invoice from the same source country. The lowest price package will be selected as the first by default, providing the maximum value.

vCare

Additional shipping protection with vCare: When you are paying for your shipping to Singapore, you will be provided with an option to opt for vCare – our enhanced shipping coverage program.

For a small additional fee, you will be covered (subjected to limited exceptions) for the full amount of shipping charges paid plus 100% of the declared value of the item, subject to a maximum cap of SGD $20,000. Terms and conditions apply.

GST

From 1 January 2023, The Inland Revenue Authority of Singapore (IRAS) announced that the Singapore Goods and Services Tax (GST) rate will change from the current 7% to 8% (an increase of 1%) and this rate will apply to all goods imported from all modes of transport (Land, Air and Sea) that come into Singapore after 31 December 2022 will attract GST at the new rate of 8%.

The prevailing GST rate of 7% will apply for all payments made on or before 31 December 2022.

There will also be a second GST rate change from January 2024 as announced by IRAS, whereby the GST rate will increase from 8% to 9%. Further details on this second rate change will be provided by IRAS in 2023.

All details prevailing GST 7% will be reflected as 8% by 1 January 2023.

Click here for more details.