Announcements

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Cessation of SMS notifications for your security

vPost is committed to providing you with a safe customer experience and protecting you from phishing scams. With the recent rise in SMS phishing scams, we will be implementing additional measures to ensure your safety and security.

From 6 February 2022, Sunday, vPost will no longer be sending any form of SMS notifications, including updates on the status of your vPost shipments or any other service announcements.

You will only receive email notifications, as well as vPost inbox notifications when you log in to vPost Dashboard on the official vPost website.

We may implement more measures in the coming months to ensure your peace of mind when using vPost.

Tips to protect yourself from scams

Scammers may impersonate vPost to target you via SMS or Email.

Remember: vPost will never ask for your personal details, including account details, User ID, Password or any OTP via SMS, phone calls or email. Information for shipping status can be found under your vPost log in Dashboard. To ensure you do not fall prey to scams, you should:

To ensure you do not fall prey to scams, you should:

  1. Protect your credentials and devices. Do not reveal your banking credentials to anyone, such as your PIN or OTP.
  2. Never click on any suspicious links from emails or install any program from unknown or questionable sources.
  3. If we cannot deliver an item to you, you will receive a physical Delivery Advice to collect your item from a post office or POPStation.
  4. All official emails from vPost will be sent from addresses ending with one following: @singpost.com or @vpost.com. Our vPost newsletters are sent from noreply@enews.singpost.com. Watch out for other fake email domains that may look similar to ours, such as @singpost.net or @vpost.org, to trick you. Also, our emails will never be sent from personal email accounts such as Hotmail, Gmail, or other unfamiliar email domains.
  5. We do not initiate automated voice calls, and our primary language of communication is English at first instance.
  6. We do not initiate any text messages asking you to claim a prize or to do a survey.

What should you do if exposed to any scams or frauds?

If you have compromised any banking details, including your credit card details or bank account details, don't hesitate to contact your bank to inform them immediately and stop any transactions that may have occurred. Your bank may also advise you to lodge a police report.

If you have shared your vPost account details, log into your account and change your password immediately.

Remember, we will never ask you for your personal details, including account details, User ID, Password or any OTP via SMS, phone calls or email.

Thank you for using vPost. Stay safe and vigilant.

vPost Service Announcement - Shipment Delays from Australia to SG, Due to COVID-19

We are approximately a week behind schedule in processing vPost packages from Australia to Singapore.

This is due to a spike in COVID-19 cases in Australia resulted in a workforce shortage in our warehouse, which impacted processing all your shipments to Singapore.

Rest assured, we are in constant communication Australia warehouse team on this matter and we will provide updates as soon as it is released.

We will also reach out directly to all the affected customers via email

Please be assured that your package(s) is receiving our highest attention priority now.

You can rest assured that your parcel is safe in the warehouse and remains a top priority to our attention. We will resume shipping out all shipments as soon as possible.

We thank you for your patience and understanding.

covid
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  • New Year's Day

    01 Jan 2022 is public holiday in USA (New Year's Day), hence do expect delays for USA shipments.

  • President's Day

    21 Feb 2022 is public holiday in USA (President's Day), hence do expect delays for USA shipments.

  • Memorial Day

    30 May 2022 is public holiday in USA (Memorial Day), hence do expect delays for USA shipments.

  • Fourth of July

    04 Jul 2022 is public holiday in USA (Fourth of July), hence do expect delays for USA shipments.

  • Labor Day

    05 Sep 2022 is public holiday in USA (Labor Day), hence do expect delays for USA shipments.

  • Thanksgiving

    24 Nov 2022 is public holiday in USA (Thanksgiving), hence do expect delays for USA shipments.

  • Floater Holiday

    25 Nov 2022 is public holiday in USA (Floater Holiday), hence do expect delays for USA shipments.

  • Christmas Eve

    23 Dec 2022 is public holiday in USA (Christmas Eve), hence do expect delays for USA shipments.

  • Christmas Day

    26 Dec 2022 is public holiday in USA (Christmas Day), hence do expect delays for USA shipments.

  • New Year's Day

    03 Jan 2022 is public holiday in UK (New Year's Day substitute day), hence do expect delays for UK shipments.

  • Good Friday

    15 Apr 2022 is public holiday in UK (Good Friday), hence do expect delays for UK shipments.

  • Easter Monday

    18 Apr 2022 is public holiday in UK (Easter Monday), hence do expect delays for UK shipments.

  • Early May Bank Holiday

    02 May 2022 is public holiday in UK (Early May Bank Holiday), hence do expect delays for UK shipments.

  • Spring Bank Holiday

    02 Jun 2022 is public holiday in UK (Spring Bank Holiday), hence do expect delays for UK shipments.

  • Platinum Jubilee Bank Holiday

    03 Jun 2022 is public holiday in UK (Platinum Jubilee bank holiday), hence do expect delays for UK shipments.

  • Summer Bank Holiday

    29 Aug 2022 is public holiday in UK (Summer Bank Holiday), hence do expect delays for UK shipments.

  • Boxing Day

    26 Dec 2022 is public holiday in UK (Boxing Day), hence do expect delays for UK shipments.

  • Christmas Day

    27 Dec 2022 is public holiday in UK (Christmas Day Substitute Day), hence do expect delays for UK shipments.

  • New Year's Day

    01 Jan 2022 is public holiday in Japan (New Year's Day), hence do expect delays for Japan shipments.

  • New Year Holiday

    02 Jan to 03 Jan 2022 are public holidays in Japan (New Year Holiday), hence do expect delays for Japan shipments.

  • Coming-of-age Day

    10 Jan 2022 is public holiday in Japan (Coming-of-age Day), hence do expect delays for Japan shipments.

  • National Foundation Day

    11 Feb 2022 is public holiday in Japan (National Foundation Day), hence do expect delays for Japan shipments.

  • Emperor’s Birthday

    23 Feb 2022 is public holiday in Japan (Emperor’s Birthday), hence do expect delays for Japan shipments.

  • Vernal Equinox Day

    21 Mar 2022 is public holiday in Japan (Vernal Equinox Day), hence do expect delays for Japan shipments.

  • Shōwa Day

    29 Apr 2022 is public holiday in Japan (Shōwa Day), hence do expect delays for Japan shipments.

  • Constitution Memorial Day

    03 May 2022 is public holiday in Japan (Constitution Memorial Day), hence do expect delays for Japan shipments.

  • Greenery Day

    04 May 2022 is public holiday in Japan (Greenery Day), hence do expect delays for Japan shipments.

  • Children's Day

    05 May 2022 is public holiday in Japan (Children's Day), hence do expect delays for Japan shipments.

  • Marine Day

    18 Jul 2022 is public holiday in Japan (Marine Day), hence do expect delays for Japan shipments.

  • Mountain Day

    11 Aug 2022 is public holiday in Japan (Mountain Day), hence do expect delays for Japan shipments.

  • Bon Holiday

    15 Aug to 16 Aug 2022 are public holidays in Japan (Bon Holiday), hence do expect delays for Japan shipments.

  • Respect for the Aged Day

    19 Sep 2022 is public holiday in Japan (Respect for the Aged Day), hence do expect delays for Japan shipments.

  • Autumnal Equinox Day

    23 Sep 2022 is public holiday in Japan (Autumnal Equinox Day), hence do expect delays for Japan shipments.

  • Health-Sports Day

    10 Oct 2022 is public holiday in Japan (Health-Sports Day), hence do expect delays for Japan shipments.

  • Culture Day

    03 Nov 2022 is public holiday in Japan (Culture Day), hence do expect delays for Japan shipments.

  • Labour Thanksgiving Day

    23 Nov 2022 is public holiday in Japan (Labour Thanksgiving Day), hence do expect delays for Japan shipments.

  • New Year Holiday

    30 - 31 Dec 2022 are public holidays in Japan (New Year Holiday), hence do expect delays for Japan shipments.

  • New Year's Day

    01 Jan to 03 Jan 2022 are public holiday in China (New Year's Day), hence do expect delays for China shipments.

  • Spring Festival

    31 Jan to 06 Feb 2022 are public holiday in China (Spring Festival), hence do expect delays for China shipments.

  • Ching Ming Festival

    03 Apr to 05 Apr 2022 are public holiday in China (Ching Ming Festival), hence do expect delays for China shipments.

  • Labor Day

    30 Apr to 04 May 2022 are public holiday in China (Labor Day), hence do expect delays for China shipments.

  • Dragon Boat Festival

    03 Jun to 05 Jun 2022 are public holiday in China (Dragon Boat Festival), hence do expect delays for China shipments.

  • Mid-Autumn Festival

    10 Sep to 12 Sep 2022 are public holiday in China (Mid-Autumn Festival), hence do expect delays for China shipments.

  • National Day

    1 Oct to 7 Oct 2022 are public holiday in China (National Day), hence do expect delays for China shipments.

  • New Year

    01 Jan 2022 is public holiday in Malaysia (New Year), hence do expect delays for Malaysia shipments.

  • Thaipusam

    18 Jan 2022 is public holiday in Malaysia (Thaipusam), hence do expect delays for Malaysia shipments.

  • Chinese New Year

    01 Feb to 01 Feb 2022 are public holidays in Malaysia (Chinese New Year), hence do expect delays for Malaysia shipments.

  • Nuzul Al-Quran

    19 Apr 2022 is public holiday in Malaysia (Nuzul Al-Quran), hence do expect delays for Malaysia shipments.

  • Labour Day

    01 May to 02 May 2022 are public holidays in Malaysia (Labour Day), hence do expect delays for Malaysia shipments.

  • Hari Raya Puasa

    03 May to 04 May 2022 are public holidays in Malaysia (Hari Raya Puasa), hence do expect delays for Malaysia shipments.

  • Wesak Day

    15 May to 16 May 2022 are public holidays in Malaysia (Wesak Day), hence do expect delays for Malaysia shipments.

  • Agong's Birthday

    06 Jun 2022 is public holiday in Malaysia (Agong's Birthday), hence do expect delays for Malaysia shipments.

  • Hari Raya Haji

    10 Jul to 11 Jul 2022 are public holiday in Malaysia (Hari Raya Haji), hence do expect delays for Malaysia shipments.

  • Awal Muharram

    30 Jul 2022 is public holiday in Malaysia (Awal Muharram), hence do expect delays for Malaysia shipments.

  • National Day

    31 Aug 2022 is public holiday in Malaysia (National Day), hence do expect delays for Malaysia shipments.

  • Malaysia Day

    16 Sep 2022 is public holiday in Malaysia (Malaysia Day), hence do expect delays for Malaysia shipments.

  • Prophet Muhammad's Birthday

    09 Oct - 10 Oct 2022 are public holiday in Malaysia (Prophet Muhammad's Birthday), hence do expect delays for Malaysia shipments.

  • Deepavali

    24 Nov 2022 is public holiday in Malaysia (Deepavali), hence do expect delays for Malaysia shipments.

  • Sultan of Selangor's Birthday

    11 Dec - 12 Dec 2022 are public holiday in Malaysia (Sultan of Selangor's Birthday), hence do expect delays for Malaysia shipments.

  • Christmas Day

    25 Dec - 26 Dec 2022 are public holiday in Malaysia (Christmas Day), hence do expect delays for Malaysia shipments.

  • New Year's Day

    03 Jan 2022 is public holiday in Thailand (New Year's Day), hence do expect delays for Thailand shipments.

  • Makha Bucha Day

    16 Feb 2022 is public holiday in Thailand (Makha Bucha Day), hence do expect delays for Thailand shipments.

  • Chakri Memorial Day

    06 Apr 2022 is public holiday in Thailand (Chakri Memorial Day), hence do expect delays for Thailand shipments.

  • Songkran Festival

    13 - 15 Apr 2022 are public holiday in Thailand (Songkran Festival), hence do expect delays for Thailand shipments.

  • Substitution National Labour Day

    02 May 2022 is public holiday in Thailand (Substitution National Labour Day), hence do expect delays for Thailand shipments.

  • Coronation Day

    04 May 2022 is public holiday in Thailand (Coronation Day), hence do expect delays for Thailand shipments.

  • Wisakha Bucha Day

    16 May 2022 is public holiday in Thailand (Wisakha Bucha Day), hence do expect delays for Thailand shipments.

  • H.M. Queen Sutida Birthday

    03 Jun 2022 is public holiday in Thailand (H.M. Queen Sutida Birthday), hence do expect delays for Thailand shipments.

  • Substitution for Asalha Bucha Day

    13 Jul 2022 is public holiday in Thailand (Substitution for Asalha Bucha Day), hence do expect delays for Thailand shipments.

  • H.M. King's Birthday

    28 Jul 2022 are public holiday in Thailand (H.M. King's Birthday), hence do expect delays for Thailand shipments.

  • H.M. Queen Mother's Birthday

    12 Aug 2022 is public holiday in Thailand (H.M. Queen Mother's Birthday), hence do expect delays for Thailand shipments.

  • The Passing of King Bhumibol

    13 Oct 2022 is public holiday in Thailand (The Passing of King Bhumibol), hence do expect delays for Thailand shipments.

  • Chulalongkorn Day

    24 Oct 2022 is public holiday in Thailand (Chulalongkorn Day), hence do expect delays for Thailand shipments.

  • King Bhumibol's Birthday

    05 Dec 2022 is public holiday in Thailand (King Bhumibol's Birthday), hence do expect delays for Thailand shipments.

  • Thailand Constitution Day

    12 Dec 2022 is public holiday in Thailand (Thailand Constitution Day), hence do expect delays for Thailand shipments.

  • New Year's Eve

    31 Dec 2022 is public holiday in Thailand (New Year's Eve), hence do expect delays for Thailand shipments.

  • New Year's Day

    01 Jan 2022 is public holidays in Taiwan (New Year's Day), hence do expect delays for Taiwan shipments.

  • Lunar New Year

    31 Jan to 04 Feb 2022 are public holidays in Taiwan (Lunar New Year), hence do expect delays for Taiwan shipments.

  • 228 Peace Memorial Day

    28 Feb 2022 is public holiday in Taiwan (228 Peace Memorial Day), hence do expect delays for Taiwan shipments.

  • Children's Day Holiday

    04 Apr 2022 is public holiday in Taiwan (Children's Day Holiday), hence do expect delays for Taiwan shipments.

  • Qing Ming Festival

    05 Apr 2022 is public holiday in Taiwan (Qing Ming Festival), hence do expect delays for Taiwan shipments.

  • Labor Day

    01 May 2022 is public holiday in Taiwan (Labor Day), hence do expect delays for Taiwan shipments.

  • Dragon Boat Festival

    03 Jun 2022 is public holiday in Taiwan (Dragon Boat Festival), hence do expect delays for Taiwan shipments.

  • Mid-Autumn Festival Holiday

    09 - 10 Sep 2022 are public holidays in Taiwan (Mid-Autumn Festival Holiday), hence do expect delays for Taiwan shipments.

  • ROC National Day

    10 Oct 2022 is public holiday in Taiwan (Double Ten National Day), hence do expect delays for Taiwan shipments.

  • New Year’s Day

    01 Jan 2022 is public holiday in Australia (New Year’s Day), hence do expect delays for Australia shipments.

  • New Year Holiday

    03 Jan 2022 is public holiday in Australia (New Year Holiday), hence do expect delays for Australia shipments.

  • Australia Day

    26 Jan 2022 is public holiday in Australia (Australia Day), hence do expect delays for Australia shipments.

  • Good Friday

    15 Apr 2022 is public holiday in Australia (Good Friday), hence do expect delays for Australia shipments.

  • Day following Good Friday

    16 Apr 2022 is public holiday in Australia (Day following Good Friday), hence do expect delays for Australia shipments.

  • Easter Sunday

    17 Apr 2022 is public holiday in Australia (Easter Sunday), hence do expect delays for Australia shipments.

  • Easter Monday

    18 Apr 2022 is public holiday in Australia (Easter Monday), hence do expect delays for Australia shipments.

  • Anzac Day

    25 Apr 2022 is public holiday in Australia (Anzac Day), hence do expect delays for Australia shipments.

  • Queen's Birthday

    13 Jun 2022 is public holiday in Australia (Queen's Birthday), hence do expect delays for Australia shipments.

  • Labour Day

    03 Oct 2022 is public holiday in Australia (Labour Day), hence do expect delays for Australia shipments.

  • Christmas Day

    25 Dec 2022 is public holiday in Australia (Christmas Day), hence do expect delays for Australia shipments.

  • Boxing Day

    26 Dec 2022 is public holiday in Australia (Boxing Day), hence do expect delays for Australia shipments.

  • Christmas Holiday

    27 Dec 2022 is public holiday in Australia (Christmas Holiday), hence do expect delays for Australia shipments.

  • New Year's Day

    01 Jan 2022 is public holiday in Indonesia (New Year's Day), hence do expect delays for Indonesia shipments.

  • Chinese New Year

    02 Feb 2022 is public holiday in Indonesia (Chinese New Year), hence do expect delays for Indonesia shipments.

  • Isra Miraj

    28 Feb 2022 is public holidays in Indonesia (Isra Miraj), hence do expect delays for Indonesia shipments.

  • Bali Hindu New Year

    03 Mar 2022 is public holiday in Indonesia (Bali Hindu New Year), hence do expect delays for Indonesia shipments.

  • Good Friday

    15 Apr 2022 is public holiday in Indonesia (Good Friday), hence do expect delays for Indonesia shipments.

  • Labour Day

    01 May 2022 is public holiday in Indonesia (Labour Day), hence do expect delays for Indonesia shipments.

  • Hari Raya Idul Fitri

    02 - 03 May 2022 are public holidays in Indonesia (Hari Raya Idul Fitri), hence do expect delays for Indonesia shipments.

  • Waisak Day

    16 May 2022 is public holiday in Indonesia (Waisak Day), hence do expect delays for Indonesia shipments.

  • Hari Raya Waisak

    26 May 2022 is public holidays in Indonesia (Hari Raya Waisak), hence do expect delays for Indonesia shipments.

  • Pancasila Day

    01 Jun 2022 is public holidays in Indonesia (Pancasila Day), hence do expect delays for Indonesia shipments.

  • Idul Adha

    09 Jul 2022 is public holidays in Indonesia (Idul Adha), hence do expect delays for Indonesia shipments.

  • Islamic New Year

    30 Jul 2022 is public holidays in Indonesia (Islamic New Year), hence do expect delays for Indonesia shipments.

  • Independence Day

    17 Aug 2022 is public holidays in Indonesia (Independence Day), hence do expect delays for Indonesia shipments.

  • Birth of Prophet Muhammad

    08 Oct 2022 is public holidays in Indonesia (Birth of Prophet Muhammad), hence do expect delays for Indonesia shipments.

  • Christmas Day

    25 Dec 2022 is public holidays in Indonesia (Christmas Day), hence do expect delays for Indonesia shipments.

  • New Year’s Day

    01 Jan 2022 is public holiday in Singapore (New Year’s Day), hence do expect delays for Singapore shipments.

  • Chinese New Year

    01 - 02 Feb 2022 are public holidays in Singapore (Chinese New Year), hence do expect delays for Singapore shipments.

  • Good Friday

    15 Apr 2022 is public holiday in Singapore (Good Friday), hence do expect delays for Singapore shipments.

  • Labour Day

    01 May 2022 is public holiday in Singapore (Labour Day), hence do expect delays for Singapore shipments.

  • Hari Raya Puasa

    03 May 2022 is public holiday in Singapore (Hari Raya Puasa), hence do expect delays for Singapore shipments.

  • Vesak Day

    15 May 2022 is public holiday in Singapore (Vesak Day), hence do expect delays for Singapore shipments.

  • Hari Raya Haji

    10 Jul 2022 is public holiday in Singapore (Hari Raya Haji), hence do expect delays for Singapore shipments.

  • National Day

    09 Aug 2022 is public holiday in Singapore (National Day), hence do expect delays for Singapore shipments.

  • Deepavali

    24 Oct 2022 is public holiday in Singapore (Deepavali), hence do expect delays for Singapore shipments.

  • Christmas Day

    25 Dec 2022 is public holiday in Singapore (Christmas Day), hence do expect delays for Singapore shipments.

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