Update
of Australia
Warehouse Address
On 27 October 2025, we have moved into a new Australia facility to accommodate all your packages.
We have some important news to share regarding our warehouse operations at Australia Merchants. Read more to ensure a seamless shopping experience.
1. Change of Australia Warehouse Address: We are excited to announce that we will relocate our warehouse to a more spacious and efficient facility. A new warehouse address has been established to enhance our services and improve operational efficiency, effective 27 October 2025. Please update your information to reflect the new Australia warehouse address:
UPDATE AUSTRALIA WAREHOUSE ADDRESS:
Old Address:
Last day of operations: 31 October 2025
Name: SG-XXXX-XXXX NAMEAddress line 1: 15 Blackmore Road,Address Line 2:(SG-XXXX-XXXX)City: Smeaton GrangeState: NSWPostal Code: 2567Tel: 02 9733 0700 |
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New Address:
First day of operations: 27 October 2025
Name: SG-XXXX-XXXX NAMEAddress line 1: Unit 11, 5-7 Lone Pine PlaceAddress Line 2: (SG-XXXX-XXXX)City: Smeaton GrangeState: NSWPostal Code: 2567Tel: 02 9733 0700 |
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2. To avoid any potential delivery issues, it is crucial to update your Australia warehouse address information as soon as possible.
3. Last day of operations at the old address: 31 October 2025.
The old address will no longer be valid for receiving parcels and any orders placed after this date will not be processed or shipped.
We are excited about the opportunities the warehouse brings and are committed to delivering an exceptional service starting from 27 October 2025.
If you have any questions or require assistance with updating your new Australia warehouse address, please don't hesitate to contact our customer support team. We are here to help.
Thank you for being a valued customer. We look forward to continuing to serve you with the best possible service.
What do you need to know about this change?
1When will the new Australia warehouse address takes effect from?
The new warehouse address will take effect from 27 October 2025 onwards.
2What happened to all the packages received at the old address?
Packages will be returned back to sender and we will not be able to assist in retrieving any packages that was delivered to the old address after 31 October 2025, 23:59
3What will happen to packages that arrived at the old address from 31 October 2025 onwards?
By 31 October 2025, we will no longer receiving any packages being sent to the previous address.
You are required to check with your merchants on the locations of the packages and inform your merchants to send the packages to our warehouse address.
4What if my packages are already in transit to the old address?
Please ensure you update your address book in your own merchant page to avoid delivery to the old address. We are unable to retrieve any packages after 31 October 2025.