Return Package (Self Help)

This feature is only applicable for Domestic Returns with Prepaid Postage Label from merchant, and not applicable to international returns.
Step 1: Select your package that you wish to return by clicking on Return Icon
Package remarks can be toggled by clicking on the dropdown arrow icon.
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Step 2: Upload a prepaid return label (provided by merchant) and select Payment Method (Visa/Master/PayPal only). Click Pay & Process Return to pay $6.50 fixed fee.

Merchant's Return Label: Upload merchant Return Label (Only PDF File).

Payment Method: Enter credit/debit card details. (We accept payment via Credit/Debit Card or PayPal)

Return Summary Total: There will be a fixed fee of *S$6.50 for this request. Click “Pay & Process Return”.

*Note: No waiver will be given for return request.
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Step 3: Upon successfully payment for Return request, you will be able to see a payment confirmation, you may also download a copy of Invoice for this payment.

Download: Invoice copy can be downloaded here (PDF)

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Step 4: Upon successful payment, you can expect 3 upcoming emails notifications on the Return request:
  1. You will first receive a payment confirmation email.
  2. The second email will notify you with the return tracking details once our team arranges for the delivery agent to pick up.
  3. You will receive a third notification email once the package has been handed over to the delivery agent.
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