Locate My Package

If you are expecting a package that’s not reflected on your account, you may enter the merchant tracking number into “Locate My Package” field (via Dashboard) and the system will run a check if we have received it.
*Please note that you may need to wait for 2-3 working days after merchant status has recorded that the packages have been delivered to the warehouse.
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If the package was indeed received by Warehouse and was able to be detected through ‘Locate my package’, you will receive a confirmation message on the website screen.
  1. Upon successful assigning of package via ‘Locate My Package’ feature, package will appear in your own dashboard (in Action Required – to be declared & paid for).
  2. At the same time you will also receive confirmation email from vPost on package arrival to your account.
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You will also receive an automated email on package arrival to your account.
  1. Upon successful assigning of package via ‘Locate My Package’ feature, package will appear in your dashboard (in Action Required – to be declared & paid for).
  2. At the same time you will also receive confirmation email from vPost on package arrival to your account.
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If package was unable to be located via “Locate my package” feature, you will be able to view the following message on screen:

Unable to Locate: If the package cannot be located via “Locate My Package”, please kindly contact Customer Service Team.

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