vPost will repack your package by minimising the height of the package, thus reducing the volumetric weight. The process of repacking will be placing the smaller package into one single box.
Example: Height of package being cut down.
1. By using smaller boxes, if your purchases fit.
2. By trimming the existing box. We will minimise the package's height and cut down boxes to achieve a lower volumetric weight.
Please note that we are not able to remove or modify any part/content from its retail packaging when we repack.
– Removal of batteries from the retail packaging.
– Installation of batteries from the retail packaging.
This is to ensure that your original package contents are not compromised.
The repacking service is available for all vPost countries in US, UK, Singapore, Japan, China, Thailand, Indonesia, Taiwan and Malaysia.
Repacking criteria: Package has more than 2kg difference between the actual weight and volumetric weight
Packages will be automatically repacked by us unless it compromises on the safety of the packages.
No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.
Here are some scenarios in which we will not repack:
There are also packages which are specially packed to ensure breakable items are cushioned.
As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised.
The decision to repack a package will be made at the discretion of vPost.
To read up on more questions related to repacking, click here.