Package Delivery

Individual package cannot exceed the following limits:

weight: 22 kg
length: 1.05 m
dimension: 0.25 cubic metres
maximum girth of 200cm

The formula for working out the girth of your overseas parcel is:
Width + height x 2 = girth

For example: 30cm + 20cm = 50cm x 2 = 100cm girth

If a package exceeds our weight or dimension & girth restrictions, we will notify you and give you the option to either return the item(s) to the overseas merchants at your cost.

May 31, 2021

Are there any size, weight, girth limits for parcels sent through vPost?

Individual package cannot exceed the following limits: weight: 22 kglength: 1.05 mdimension: 0.25 cubic metresmaximum girth of 200cm The formula for working out the girth of your […]
June 25, 2019

Can I split items in a package that is over-sized or heavy?

Unfortunately, we are unable to split items in a package.
June 25, 2019

How long will delivery take?

Delivery to the vPost warehouse Please refer to the overseas merchant’s website for details about their delivery times within the source country. Please note that it […]
June 25, 2019

Can I track my vPost orders?

Yes, you will be able to track your vPost items from receipt at our overseas warehouse right up to delivery at your nominated Australian address. Simply […]
June 25, 2019

Can I request for a call prior to the delivery of my package to ensure someone will receive my package?

We are not able to offer this service at the moment. However, we are looking into ways to provide updates wherever possible.
June 25, 2019

Can I change my delivery address after I paid the shipping fee. (e.g. residential to office)?

No, changes to the delivery address need to be made before the payment of the packages. Once a package is paid, we are not able to […]
June 25, 2019

How do I return items once I’ve received them in Australia?

To return items delivered via vPost, you will need to contact the overseas merchant directly, arrange your own postage and pay any associated freight costs. Unfortunately, […]
June 25, 2019

How do I know if my package has arrived in Australia or out for delivery to my shipping address?

When your package arrived in Australia, it will be reflected as “Arrived in Australia” in your vPost account, under “Tracking” tab. You may also track your […]
June 25, 2019

How do I update or add a delivery address on vPost?

Each time you send a new parcel through vPost you can either: add a new address, or select your preferred address from your address book You […]
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