What should I do if my parcel purchased through vCare has arrived damaged?

Can I purchase insurance for my package via vPost?
June 25, 2019
How much do I have to pay for vCare coverage?
June 25, 2019

What should I do if my parcel purchased through vCare has arrived damaged?

If your shipment arrives visibly damaged, please make a note on the receipt that the delivery driver asks you to sign. Then open the package and carefully check your goods for signs of damage.

If the goods themselves are damaged, please email to our vPost Australia customer contact for  instructions of how to submit a claim.

Categories: Top FAQ, vCare
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