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July 22, 2022

When will the Fuel Surcharge take place?

The following fuel surcharges* will apply for vPost shipments checked out from 25th July 2022, 0000H (Singapore Time).
July 22, 2022

Why impose the Fuel Surcharge?

Changes in fuel prices result in unprecedented fuel prices, which has led to higher shipping costs.
July 22, 2022

How much will the Fuel Surcharge be?

The respective Fuel Surcharges will be at AU$0.70/500gm for all countries and will be reflected accordingly on the vPost checkout page. * The fuel surcharges will […]
May 31, 2021

Are there any size, weight, girth limits for parcels sent through vPost?

Individual package cannot exceed the following limits: weight: 22 kglength: 1.05 mdimension: 0.25 cubic metresmaximum girth of 200cm The formula for working out the girth of your […]
May 4, 2021

What happens if I don’t submit my merchant’s invoice to vPost?

An additional administrative and processing charge of AUD 55.00 will be imposed if your merchant’s invoice isn’t submitted within 48 hours of providing payment.
May 4, 2021

Why am I required to submit my overseas merchant’s invoice to vPost?

In order to comply with Australian Tax Office requirements, vPost AU will need to ensure that the declared value provided by vPost AU customers is accurate […]
May 4, 2021

I can’t find my vPost parcel listed in ‘My Package’ on the vPost website. What should I do?

If you cannot see your parcel, please click ‘Locate My Package’. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
May 4, 2021

What currency is used for payment?

Transactions between you and the overseas merchant will be conducted in their preferred currency. vPost’s shipping charges are shown in Australian dollars.
May 4, 2021

How do I order from an overseas merchant that does not accept Australian credit cards?

You should contact your bank or credit card provider to see if they can add your vPost address as a secondary billing address on your account. […]