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May 31, 2021

Are there any size, weight, girth limits for parcels sent through vPost?

Individual package cannot exceed the following limits: weight: 22 kglength: 1.05 mdimension: 0.25 cubic metresmaximum girth of 200cm The formula for working out the girth of your […]
May 4, 2021

What happens if I don’t submit my merchant’s invoice to vPost?

An additional administrative and processing charge of AUD 55.00 will be imposed if your merchant’s invoice isn’t submitted within 48 hours of providing payment.
May 4, 2021

Why am I required to submit my overseas merchant’s invoice to vPost?

In order to comply with Australian Tax Office requirements, vPost AU will need to ensure that the declared value provided by vPost AU customers is accurate […]
May 4, 2021

I can’t find my vPost parcel listed in ‘My Package’ on the vPost website. What should I do?

If you cannot see your parcel, please click ‘Locate My Package’. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
May 4, 2021

What currency is used for payment?

Transactions between you and the overseas merchant will be conducted in their preferred currency. vPost’s shipping charges are shown in Australian dollars.
May 4, 2021

How do I order from an overseas merchant that does not accept Australian credit cards?

You should contact your bank or credit card provider to see if they can add your vPost address as a secondary billing address on your account. […]
May 4, 2021

Why was my credit card not accepted when shopping with an overseas Merchant using my vPost account?

Some merchants may not accept overseas credit cards as a method of payment. Additionally, there are other possible reasons why your credit card might have been […]
April 23, 2021

Items that vPost does not ship from Thailand

Items that are considered dangerous, prohibited or restricted cannot be imported into Australia using vPost. Customs Authorities in both countries employ strict measures to monitor each […]
February 1, 2021

Items that vPost does not ship from Indonesia

Items that are considered dangerous, prohibited or restricted cannot be imported into Australia using vPost. Customs Authorities in both countries employ strict measures to monitor each […]
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