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FAQs

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June 25, 2019
June 25, 2019

What is repacking and how does vPost repack my packages?

vPost will repack your package by minimising the height of the package, thus reducing the volumetric weight. The process of repacking will be placing the smaller […]
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June 25, 2019
June 25, 2019

Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?

Here are some scenarios in which we will not repack If your Fragile packages require special or extraordinary packaging, there will be an additional charge. You […]
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June 25, 2019
June 25, 2019

How do I know if my package has arrived in Australia or out for delivery to my shipping address?

When your package arrived in Australia, it will be reflected as “Arrived in Australia” in your vPost account, under “Tracking” tab. You may also track your […]
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June 25, 2019
June 25, 2019

How do I update or add a delivery address on vPost?

Each time you send a new parcel through vPost you can either: add a new address, or select your preferred address from your address book You […]
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June 25, 2019
June 25, 2019

Where do I enter my voucher / promo code?

For step by step guide, please refer to the details here.
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June 25, 2019
June 25, 2019

Is there a maximum value per parcel that can be sent using vPost?

There is no maximum value limit imposed by vPost. However, items valued over AUD 1,000.00 may be subject to additional taxes and duties in Australia, while […]
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June 25, 2019
June 25, 2019

Can I use the source country address other than a shipping address?

Your source country address is only meant to be your shipping address, not your billing address, or an address for you to manage mail. We will […]
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June 25, 2019
June 25, 2019

How do packages arrive at all overseas warehouse?

When packages are delivered to our overseas vPost warehouse, they are often received in bulk.This is the common practice for most of the big local couriers […]
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