My package has arrived at the source warehouse but why is it still not reflected under my account?June 25, 2019
From which countries will the repacking service be offered?June 25, 2019
No US Customs declaration is required for orders below USD2,500.00.
For orders equaling or exceeding USD2,500.00, a Shipper’s Export Declaration (SED) form is needed to clear the parcel through US Customs.
You will be notified when you have an item that exceeds USD2,500.00 and will need to follow the steps below to submit your SED:
- Log in to vPost, click on ‘Action Required’ and view the status of your parcel
- If the status is ‘Wait for form’, click on the link ‘Download SED form’
- Print out the SED form and complete all the required details
- Sign the form
- Return the form to our Customer Contact Centre
We’ll forward the SED form on your behalf to US Customs, so you do not need to contact them directly. Our Customer Contact Centre will notify you if any further details are required to clear your parcel.