My package has arrived at the source warehouse but why is it still not reflected under my account?

You may use our “Locate My Package” function located on your Dashboard to locate your package as our warehouse could have processed it, but it was without a valid vPost account number; thus, it could not be assigned to your vPost account.

If you do not have a merchant tracking number, please contact the overseas directly merchant for further assistance.

• An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder if the notification email has been filtered from your main inbox.
• Once you are logged in to your vPost account, your dashboard will show you a total number of packages requiring your actions and a total number of pending payment packages.

• If your merchant has updated your package as delivered. Still, it has yet to appear in your account after * 2- 5 working days; please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.) to help us locate your items.