My package has arrived at the source warehouse but why is it still not reflected under my account?

Can I store my package(s) at your warehouse for a few months? Are there any applicable charges?
June 25, 2019
Do I need to fill out a US Customs declaration before shipping my item?
June 25, 2019

My package has arrived at the source warehouse but why is it still not reflected under my account?

You may use our “Locate My Package” function located on your Dashboard to locate your package as our warehouse could have processed it, but it was without a valid vPost account number; thus, it could not be assigned to your vPost account.

If you do not have a merchant tracking number, please contact the overseas directly merchant for further assistance.

  • An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder if the notification email has been filtered from your main inbox.
  • Once you are logged in to your vPost account, your dashboard will show you a total number of packages requiring your actions and a total number of pending payment packages. According to each source countries, the breakdown of your packages is also shown below (Click here for various countries you can ship from via vPost).

  • If your merchant has updated your package as delivered. Still, it has yet to appear in your account after * 2- 5 working days; please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.) to help us locate your items.

*Please note that local delivery might be slightly delayed due to unpredictable weather conditions (snowy weather, serve winter storms, holiday period and unexpected circumstance), while our overseas facilities in the USA, UK, Japan, China, Malaysia, Thailand, Taiwan, Singapore and Indonesia are fully functioning, please note that delays are expected. In addition, overall shipments via air are expected to be delayed due to limited international freight capacities and seaport congestion. 

Category: Package at Warehouse
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