My package has arrived at the source warehouse but why is it still not reflected under my account?

Use the “Locate My Package” feature on your Dashboard to track your parcel, as it may have been processed without a valid vPost account number and not automatically assigned to your account.

If you do not have a tracking number, please contact the merchant directly. You will receive an email notification once the package is processed. Please check your Junk/Spam folder.

If the item is marked as delivered but does not appear in your account after 2–5 working days, please contact us with the relevant details for assistance.

Delivery delays may occur due to weather, holidays, or freight constraints.