Can I store my package(s) at your warehouse for a few months? Are there any applicable charges?June 25, 2019
My package has arrived at the source warehouse but why is it still not reflected under my account?June 25, 2019
I have selected “Auto-declaration” in my profile, why am I still required to declare my package(s)?
Due to your packages not having a merchant invoice in them. As such, we will require you to input the dollar value of your purchases for customs declaration purposes.
- Log in to your account.
- On your Dashboard, click on the country that you wish to be directed to.
- At the ‘Action Required’ tab, click on the ‘Declare’ button.
- Enter the dollar value of your package and submit your declaration.
As you made the purchase, we trust that you will be able to provide accurate input. However, please note that we will need an accurate dollar value of the package for a smooth customs clearance. As such, you will need to input the actual value of the package regardless of whether it is a gift from the merchant or as a gift for your loved ones and friends.