vCare is an optional performance warranty by SingPost to afford vPost members the added assurance that their packages will be protected against loss or damage during transportation (with certain exclusions). While we handle all packages with great care, loss or damage may occur due to unexpected events and accidents outside our control. In the case of an incident, SingPost’s liability as a shipper is capped at the full amount of shipping charges paid by you plus 50% of the item’s declared value for which a justified claim is made.

With vCare, however, you will be covered (subject to limited exceptions) for the full amount of shipping charges paid plus 100% of the declared value of the item for which a justified claim is made, subject to a maximum cap of AUD 10,000 for all items shipped under a single consignment note. For more details, please click here.

Please note that vCare is not an insurance product and SingPost is not a licensed insurer.