May 4, 2021
If you cannot see your parcel, please click ‘Locate My Package’. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
June 25, 2019
vPost charges AUD$1.50 per package per day for packages that are held for more than 30 days from processed date. This fee applies to all packages […]
June 25, 2019
The repacking service is available for packages from all warehouses if the package has more than 2kg difference between the actual weight and volumetric weight, will […]
June 25, 2019
No US Customs declaration is required for orders below USD2,500.00. For orders equaling or exceeding USD2,500.00, a Shipper’s Export Declaration (SED) form is needed to clear […]
June 25, 2019
You may use our “Locate My Package” function located on your Dashboard to locate your package as our warehouse could have processed it, but it was […]
June 25, 2019
vPost provides free storage of 30 days from the date package is processed without any charge for your consolidation of shipping payment. However, when packages are […]
June 25, 2019
On the declaration page, please select the product category that best matches your item(s). If none apply, choose “Others” and enter the product description.Ensure the correct […]
June 25, 2019
You may amend the declaration once your package arrives at our warehouse and before payment is completed. Please note that after payment has been made, the […]
June 25, 2019
No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.