Package at Warehouse

If you cannot see your parcel, please click ‘Locate My Package’.

Enter the merchant tracking number that was issued to you by the overseas merchant during checkout.

If you do not have a merchant tracking number, please contact the overseas merchant for further assistance.

May 4, 2021

I can’t find my vPost parcel listed in ‘My Package’ on the vPost website. What should I do?

If you cannot see your parcel, please click ‘Locate My Package’. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
June 25, 2019

What is the cost of the holding fee if my package(s) is still in warehouse after 30 days of free storage is over?

vPost charges AUD$1.50 per package per day for packages that are held for more than 30 days from processed date. This fee applies to all packages […]
June 25, 2019

From which countries will the repacking service be offered?

The repacking service is available for packages from all warehouses if the package has more than 2kg difference between the actual weight and volumetric weight, will […]
June 25, 2019

Do I need to fill out a US Customs declaration before shipping my item?

No US Customs declaration is required for orders below USD2,500.00. For orders equaling or exceeding USD2,500.00, a Shipper’s Export Declaration (SED) form is needed to clear […]
June 25, 2019

My package has arrived at the source warehouse but why is it still not reflected under my account?

You may use our “Locate My Package” function located on your Dashboard to locate your package as our warehouse could have processed it, but it was […]
June 25, 2019

Can I store my package(s) at your warehouse for a few months? Are there any applicable charges?

vPost provides free storage of 30 days from the date package is processed without any charge for your consolidation of shipping payment. However, when packages are […]
June 25, 2019

How can I declare packages on my own?

On the declaration page, select the product categories that match your purchased item(s) for the package. If none of the categories available match your item(s), you […]
June 25, 2019

Can I change my declaration?

Declaration can be changed anytime when your package has arrived at our warehouse and before payment is made. Do note that once package has been paid […]
June 25, 2019

If I have more than one package, will you repack all my packages into one?

No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.
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