Package at Warehouse

If you are expecting your package to arrive at our warehouse. Enter the merchant tracking number that was issued to you by the overseas merchant during checkout under the “Locate my package” tab.

If you do not have a merchant tracking number, please contact the overseas directly merchant for further assistance.

An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder in case the notification email has been filtered from your main inbox.

Once you are logged in to your vPost account, your dashboard will show you a total number of packages that require your actions and a total number of packages that are pending payment. The breakdown of your packages is also shown below, according to each of the source countries (Click here for various countries you can ship from, via vPost).

In the event that your merchant has updated your package as delivered but it has yet to appear in your account after * 2- 5 working days, please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.), to help us locate your items.

*Please note that local delivery might be slightly delayed due to unpredictable weather conditions (snowy weather, serve winter storms, holiday period and unexpected circumstance), while our overseas facilities in the USA, UK, Japan, China, Malaysia, Thailand, Taiwan, Australia and Indonesia are fully functioning, please note that delays are expected. Overall shipments via air and sea are expected to be delayed due to limited international freight capacities and seaport congestion. For the latest information for the COVID-19 Shipment delay status, please click the link here

May 4, 2021

I can’t find my vPost package listed in ‘Action Required/My Package’ on my vPost member’s account. What should I do?

If you are expecting your package to arrive at our warehouse. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
June 25, 2019

What is the cost of the holding fee if my package(s) is still in warehouse after 30 days of free storage is over?

vPost charges SGD 1.50 per package per day for packages that are held for more than 30 days from the processed date. This fee applies to […]
June 25, 2019

From which countries will the repacking service be offered?

For vPost USA(except Economy), vPost Japan, vPost China, vPost Thailand, vPost Taiwan, vPost UK, vPost Australia and vPost Indonesia if the package has more than 2kg […]
June 25, 2019

What happens if my USA order exceeds USD$2500 in value?

A Shipper’s Export Declaration (SED) form is needed whenever your package’s value is above USD $2,500. This form is needed by the US Customs Authority. Please […]
June 25, 2019

My package has arrived at the source warehouse but why is it still not reflected under my account?

You may use our “Locate My Package” function located on your Dashboard to locate your package as our warehouse could have processed it, but it was […]
June 25, 2019

I have selected “Auto-declaration” in my profile, why am I still required to declare my package(s)?

Due to your packages not having a merchant invoice in them. As such, we will require you to input the dollar value of your purchases for […]
June 25, 2019

Can I store my package(s) at your warehouse for a few months? Are there any applicable charges?

vPost provides free storage of 30 days from the date package is processed without any charge for your consolidation of shipping payment. However, when packages are […]
June 25, 2019

What is Auto-declaration?

If you have selected ‘Yes’ for Auto-Declaration in your profile, we will help you to declare your packages when they arrive at our warehouse. However, please […]
June 25, 2019

How can I declare packages on my own?

On the declaration page, select the product categories that match your purchased item(s) for the package. If none of the categories available match your item(s), you […]
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