vCare is an optional, performance warranty by SingPost to afford vPost members the added assurance that their packages will be protected against loss or damage during transportation (with certain exclusions).
Please note that vCare is not an insurance product and SingPost is not a licensed insurer.

Cover for loss or damage is not automatically provided for items sent via vPost.

You can buy vCare for items valued up to AUD8,000.00*. It costs 2% of your total shipping fees. Items are covered for loss or damage once Extra Cover is fully paid.

Please note that vCare does not cover loss or damage that is caused by:

  • your own wilful misconduct
  • ordinary wear and tear
  • delay, however caused
  • electrical fault or non-operation of the goods in the absence of any visible damage

*Available for selected postal items only.

Categories: Top FAQ, vCare

vCare is an optional, performance warranty by SingPost to afford vPost members the added assurance that their packages will be protected against loss or damage during transportation (with certain exclusions). While we handle all packages with great care, loss or damage may occur due to unexpected events and accidents outside of our control. In the case of an incident, SingPost’s liability as a shipper is capped at the full amount of shipping charges paid by you plus 50% of the declared value of the item for which a justified claim is made.

With vCare, however, you will be covered (subject to limited exceptions) for the full amount of shipping charges paid plus 100% of the declared value of the item for which a justified claim is made, subject to a maximum cap of SGD $20,000 for all items shipped pursuant to a single consignment note. For more details, please click here

Please note that vCare is not an insurance product and SingPost is not a licensed insurer.

Category: vCare

vCare is only available to registered vPost members. To purchase vCare coverage for your packages, simply check the “vCare” box when selecting the packages that you wish to check out.

Category: vCare

vCare charges will be 2% of the declared package value and no minimum charge for each package. Declared item value shall include, but is not limited to, cost of the item, local shipping charges to vPost’s overseas shipping facilities and any other applicable charges paid. Limits of liability in relation to each consignment note to which vCare applies will be SGD $10,000. For more details, please click here

Category: vCare

If your shipment arrives visibly damaged, please make a note on the receipt that the delivery driver asks you to sign. Then open the package and carefully check your goods for signs of damage.

If the goods themselves are damaged, please email to our vPost Australia customer contact for  instructions of how to submit a claim.

Categories: Top FAQ, vCare

We do not provide or sell insurance. We offer instead, the vCare package which gives you the added guarantee that your package will be properly shipped to you in good condition. For more details, please click here.

Category: vCare

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