Payment

An additional administrative and processing charge of AUD 55.00 will be imposed if your merchant’s invoice isn’t submitted within 48 hours of providing payment.

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In order to comply with Australian Tax Office requirements, vPost AU will need to ensure that the declared value provided by vPost AU customers is accurate as per the merchant’s invoice.

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Transactions between you and the overseas merchant will be conducted in their preferred currency.

vPost’s shipping charges are shown in Australian dollars.

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You should contact your bank or credit card provider to see if they can add your vPost address as a secondary billing address on your account.

Alternatively, you may wish to consider using an international travel card. These foreign currency cards give you all the convenience of shopping in another currency with greater security.

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Some merchants may not accept overseas credit cards as a method of payment.

Additionally, there are other possible reasons why your credit card might have been declined.

We recommend contacting your credit card provider for further information.

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Within 48 hours of successfully providing payment, for each vPost transaction you’ll need to email vPost a copy of the retailer invoice.

The invoice which you send to us must include details of the price of all of the goods which you are sending to Australia via vPost and the shipping fees of these products from the merchant’s invoice to the vPost overseas warehouse.

How to email us your invoice:

  1. Email a copy of the merchant invoice (strictly in PDF format – screen shot not acceptable) to: vpauspt@singpost.com
  2. Include your first and last name and vPost ID in the email subject line.
    • Your VP ID is the second address line of your vPost overseas address, this can be found in the “My Addresses” tab once you log in to your account.
    • For example: John Smith,VP ID AU-XXX-XXX
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Each time you check out a vPost Australia parcel and declare the value of the goods, you will be asked to provide payment for your vPost Australia shipping and the applicable GST all in the same transaction. The rate of GST is 10%.

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vPost Australia is required to collect GST from vPost Australia customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD or less, that you ship into Australia using vPost Australia.

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vPost runs several promotions all year round, catered to the different seasons and different needs of our customers.

If you entered a voucher code and it is not valid, please countercheck the entered voucher code for its terms and conditions of use. You may wish to contact us if there is any problem using any of the valid voucher code(s).

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If your parcel is over $980 AUD, it may be deemed as High Value Parcel by Australian Customs. We will advise you of this via your vPost Australia account and additional duties and taxes may be levied and payable once your parcel is received by Customs in Australia. Australian Customs will require additional documentation including a Shipper’s Export Declaration form.

Upon receipt of such notification, you have the option to either:

  1. Use our nominated customs broker to handle customs clearance. You will have to pay the customs broker directly all brokers fees and all taxes, duties, levies or charges assessed.
  2. Elect to return the parcel back to the merchant or shipped to another address in the overseas country at your own cost.
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Shipment aggregation allows customers to pay one base charge per invoice instead of one base charge per package. To utilize this feature, withhold payment till all the packages you want to pay for together are available to check out.

Do note that it does not mean that we will repack into a box and ship all your items together. Instead, it means if you make the payment within one invoice with multiple shipments (within the same overseas country), you will only be charged as one base charge.

Please note that a holding fee will be applicable for packages that are held for more than 30 days.

Category: Payment

Once your vPost parcel status shows ‘Ready to Ship’, you’ll be able to pay the shipping charges by following the steps below:

  1. Log in to your vPost account and navigate to “vPost member’s portal site”
  2. Select the parcel you would like to pay for
  3. Verify your delivery details
  4. Enter a voucher code if applicable
  5. Proceed to checkout and pay with Visa or MasterCard
  6. Email to vPost Australia a copy of your overseas retailer invoice to: vpauspt@singpost.com

You have 30 days to pay shipping costs. Storage fees may apply if payment is not made within this time.

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Currently, vPost accepts the below payment methods:

  1. Credit*/Debit Cards (Visa/Master) – Except AMEX
  2. *Only local issued credit cards are accepted

Please ensure that you have made the necessary arrangements for any of the above payment methods before using vPost Shipping Services.

Category: Payment

No, currently vPost does not provide a service for claiming of sales tax incurred by our customers when they shop online from overseas merchants.

Category: Payment

vPost does not offer you a parcel consolidation service. This does not allow to combine into one consolidated parcel.
vPost only offers aggregate service, which means you are allowed to pay one base charge per invoice instead of one base charge per package.

To utilize this feature, simply withhold payment till all the packages you want to pay for together are available to check out.
Please note that a holding fee will be applicable for packages that are held for more than 30 days.

Categories: Payment, Top FAQ

The Australian Government has passed laws which extend the Goods and Services Tax (GST) to low value imports of physical goods. vPost will be required to collect GST from customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD or less, that you ship into Australia using vPost.

Each time you check out a vPost parcel and declare the value of the goods, you will be asked to provide payment for your vPost shipping and the applicable GST all in the same transaction.

The rate of GST is 10%.

GST will be payable on:

  • The value of the item(s) you are shipping into Australia via vPost including any shipping fees or local taxes paid to the merchant based on the selected vPost warehouse address,, and
  • The value of the vPost shipping and service fee (including vCare if applicable)
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As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.

Volumetric weight of a package is a calculation that reveals the density of a package and we use the below formula to derive the volumetric weight of a package

Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm You can advise your merchant to ensure proper packaging or pack your purchase into a smallest possible box.

In addition, you can aggregate your shipping charges by paying multiple packages together. As such, only one single base charge is billed.

Categories: Payment, Top FAQ

For step by step guide, please refer to the details here.

Categories: Payment, Top FAQ

There is no maximum value limit imposed by vPost.

However, items valued over AUD1,000.00 may be subject to additional taxes and duties in Australia, while items valued over USD2,500.00 will be subject to an additional customs clearance procedure in the US. You will be notified in this instance and provided with a Shippers Export Declaration form to complete.

Do also note that should you require additional coverage for any of your packages, The coverage for vCare will have a max claimable limit at AUD $10,000 for all items shipped pursuant to a single consignment note.

Categories: Payment, Top FAQ
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