1Is there any bundling discount if I have shipped 2 or more packages via Sea freight?
Unfortunately, there is no bundling discount for packages that are shipped via Sea freight.
2Why do I have to pay GST for the package(s) that I ship via vPost sea freight?
All goods imported via vPost sea freight are not granted GST relief. Should you need more information on GST, please visit Singapore Customs’’ website.
3How do I calculate the Customs GST amount imposed on my online purchases for goods imported by vPost sea freight?
The current Customs GST rate is 7%.

Total Customs GST Chargeable = 7% on [Cost + vCare + Freight] where Cost is the total cost of products in a package / order paid to seller / Merchant that includes the item value, domestic shipping, handling charge etc., while vCare is the cost of purchasing optional vCare from vPost and Freight is vPost shipping charge for that item.
4Where do I enter my voucher / promo code?
Once you have selected all the packages that you would like to check out and your preferred shipping mode, click on ‘Next’.

On the following page, there will be a voucher code field for you to enter the promotion/voucher code that you are eligible for.

Please note that only 1 voucher/promo code can be use per transaction.

5Why is the voucher / promo code I entered not valid?
vPost runs several promotions all year round, catered to the different seasons and different needs of our customers.

If you entered a voucher code and it is not valid, please countercheck the entered voucher code for its terms and conditions of use. You may wish to contact us if there is any problem using any of the valid voucher code(s).
6How do I calculate the Customs GST amount imposed on my online purchases?
For shipments to Singapore, all declared values of goods, vCare and freight charges are converted to Singapore Dollars at the latest exchange rate as provided by Singapore Customs.

The Goods and Service Tax (GST) is calculated based on the CIF of all packages in an invoice.

Current GST rate is at 7% of the total CIF (Cost, vCare and Freight)

To estimate the GST applicable for your invoice, simple sum up the cost of your products with the shipping cost and vCare charges, if applicable, and multiply it by 7%.

GST Relief is granted for packages (excluding intoxicating liquors and tobacco products) imported via air freight that do not exceed S$400.

If the value exceeds S$400, the entire sum would be subjected to GST.
7Besides shipping and Custom GST charges, what are other charges that I have to be aware of?
Other possible charges are, but not limited to, Customs GST and/or duty and License fee and any other applicable taxes and fees.

Holding Fee for processed item/ package: Once your item/package has been processed, vPost will notify you by email on the shipping charges payable for that package/item. For vPost USA, vPost Japan, vPost Europe and vPost China, it will be a charge of S$1.50 per item per day for items which are held for more than 30 days from processed date.
8What is the cost of the holding fee if my package(s) is still in warehouse after 30 days of free storage is over?
vPost charges SGD $1.50 per package per day for packages that are held for more than 30 days from processed date. This fee applies to all packages at our 4 warehouses.

Example: Package is in your account on 5th October, the holding fee will start on 5th November.
9What is shipment consolidation and what are its benefits?
Shipment consolidation allows customers to pay one base charge per invoice instead of one base charge per package. To utilize this feature, simply withhold payment till all the packages you want to pay for together are available to check out.

Please note that a holding fee will be applicable for packages that are held for more than 30 days.
10How do I make payment for the vPost shipping charges?
Once your packages have arrived at our warehouse, you can proceed to declare and make payment under ‘My Shipping’ tab.
11What payment methods are available for me to check out my vPost packages?

Currently, vPost accepts the below payment methods:

  1. Credit*/Debit Cards (Visa/Master)
  2. *Only local issued credit cards are accepted
  3. PayPal
  4. American Express (AMEX)

Please ensure that you have made the necessary arrangements for any of the above payment methods before using vPost Shipping Services.

12Am I able to claim back sales tax (VAT) through vPost?
No, currently vPost does not provide a service for claiming of sales tax incurred by our customers when they shop online from overseas merchants.
13Why is my shipping fee so high? Are there any tips to reduce the shipping fee? (e.g. Consolidation, etc.)?
As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.

Volumetric weight of a package is a calculation that reveals the density of a package and we use the below formula to derive the volumetric weight of a package

Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm You can advise your merchant to ensure proper packaging or pack your purchase into a smallest possible box.

In addition, you can consolidate your shipping charges by paying multiple packages together. As such, only one single base charge is billed.
14Will there be any charges for the repacking service?
Yes, there will be a repack fee of SGD $6. Rest assured we will ensure that you enjoy savings on your package even after taking into account of the repacking fee.

Please note that if the merchant delivers a package that arrives at our warehouse in conditions deemed unsuitable for shipping, you may incur additional repacking cost on that package.
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