Package Delivery

1What is ESV Service?
It is a service provided by Speedpost. For package within letterbox size, package will be attempted into letterbox.
2How do I know if my package has been successfully attempted to my letter box?
When your package has been successfully attempt in your letterbox, you will be notified via SMS.
3Who is eligible for this ESV service?
Only Economy US package within letterbox size will have this option.
4If my delivery address is at POPStation or Post Office, where will my package be delivered?
Your package will still be delivered to POPStation or Post Office as chosen by you although the package fits the letter box.
5Can I opt out from this ESV service?
Unfortunately, you will not able to opt out for this service.
6Will the delivery of my package be delayed with ESV service?
Rest assured that the delivery of your package will still within the estimated time of arrival as shown in the payment invoice.
7How can I track my package?
You may track your package status at this link here or at SpeedPost website (www.speedpost.com.sg) using your package’s item number (e.g. VE0000XXXXXXX).
8What will happen if the package does not fit the letterbox?
Package will be delivered to your doorstep and delivery advice card will be issued should it is a failed delivery.
9How do I know if my package is successfully dropped off in my house/neighbour/reception for this ATL service?
You will receive a SMS update after our courier has executed the ATL instruction successfully.
10Is ATL service compulsory for us even if we will be at home to receive our packages?
No, this service is not compulsory.
11Who is eligible for this ATL service?
Only customers who have indicated residential addresses as their delivery address will be given this option. Eligible customers will receive an SMS with an encrypted link to a site that is hosted on SpeedPost website. Customer will be presented with the ATL options available to them for selections.

Note that ATL service is not available for delivery postal codes that belong to office buildings, landed property, POPStation, post office deliveries as well as USA packages that are shipped using Economy shipping mode.
12What is Authorized To Leave (ATL)?
ATL is a value added service provided by last mile delivery partner, for recipients to have greater control over their last mile delivery with alternative delivery options. If the delivery is arriving and the recipient anticipates that they will not be at home to receive it, they can authorise our parcel ambassadors to leave the parcel with a trusted custodian – neighbour, security officer or receptionist.
13Do you deliver to PO box / My Mail Box address?
We are not able to deliver to PO box / My Mail Box addresses.
14Can I request for a call prior to the delivery of my package to ensure someone will receive my package?
We are not able to offer this service at the moment. However, we are looking into ways to provide updates wherever possible.
15Can I change my delivery address after I paid the shipping fee. (e.g. residential to office)?
No, any changes to the delivery address needs to be done before the payment of the packages. Once a package is paid, we are not able to make any further changes.
16Can I get my friend/helper/parent to collect on my behalf at Post Office?

Yes, you may authorize someone else to collect your packages on your behalf. Please note that the authorized person must produce:

  1. his/her identity card or passport; and
  2. the authorization advice (you may download it here)
17How will I know that my package has been delivered to my preferred Post Office?
Once your packages have been delivered to your preferred Post Office branch, we will send you an e-mail notification with the collection details. It will be stored for 5 working days.

If you fail to collect your package within 5 days of receiving a notification, your package will be sent to General Post Office on the next working day.

At General Post Office, your package will be stored for another 5 working days for you to pick it up. If you fail to collect your package within this period, it will be returned to our processing facility to be stored for an additional 2 weeks. After which, your package will be donated/discarded at our sole discretion.

General Post Office is located at at 10 Eunos Road 8, #01-123/124/125, SingPost Centre, Singapore 408600.
18Can I opt for self-collection of my package(s) at the Post Office?
Yes, you can. You have the option of collecting your vPost packages at any Post Office. This will be useful if there is usually no one at home to receive your packages.

Click here to view our list of Post Offices and their respective information.
19How do I know if my package has arrived in Singapore or out for delivery to my shipping address?
When your package is in Singapore, it will be reflected as “Arrived in Singapore” in your vPost account, under “My Tracking” tab. You may also track your package status at this link here (https://www.singpost.com/track-items) or at SpeedPost website (www.speedpost.com.sg) using your package’s item number (e.g. VS0000XXXXXXX, XZ0000XXXXXXX).

Your item number can be easily located beside your Package ID under “My Tracking” tab.
20How secure is POPStation?
POPStation has a secure electronic locking mechanism. If the power fails, the locker unit will close down and all doors will remain shut. The unit will restart when the power is restored.
21I have received an email notification to collect my parcel package from POPStation, however it does not have a QR Code. Can I still collect my parcel package from POPStation?
Yes, you can still proceed to collect your package. Just follow the on-screen menu and enter the Collection PIN and Locker Number stated in your email/SMS to retrieve your package.
22Can I authorise someone to collect my parcel from POPStation?
Yes, you may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised person at your discretion.
23How much time do I get to pick up my package from POPStation?
You will have 5 days from the time you receive the email/SMS or Delivery Advice to pick up your package from the designated POPStation.

If you fail to collect your package within 5 days of receiving a notification, your package will be sent to General Post Office on the next working day.

At General Post Office, your package will be stored for another 5 working days for you to pick it up. If you fail to collect your package within this period, it will be returned to our processing facility to be stored for an additional 2 weeks. After which, your package will be donated/discarded at our sole discretion.

General Post Office is located at 10 Eunos Road 8, #01-123/124/125, SingPost Centre, Singapore 408600.
24I chose POPStation as my preferred delivery option. What will happen if there are no lockers available when my parcel arrives?
We will redirect your parcel to a designated Post Office and notify you via email once the item is delivered to the Post Office.
25What is the maximum parcel size that a POPStation can hold?

Each POPStation has 3 different locker sizes as below. Only parcel up to this limit will be available for POPstation delivery.

Type Size
Small 42cm (w) x 10cm (h) x 61cm (d)
Medium 42cm (w) x 23.5cm (h) x 61cm (d)
Large 42cm (w) x 37cm (h) x 61cm (d)
26How can I find the nearest POPStation that is available to me?
For the full list of current POPStation locations, please kindly refer to their website (https://www.mypopstation.com/locations)
27What is POPStation?
POPStation (Pick Own Parcel Station) allows our customers to have the added flexibility of picking up their packages at a time and location that is convenient to them.
28Do I need to pay any extra fee to use POPStation as my delivery address?
POPStation is a free to use service brought to you by SingPost.
29 How do I select POPstation as my delivery address?
#1 – On the shipping address page, select ‘POPStation’ and enter your postal code. Click on ‘Search’ button and a list of available POPStation will be shown for your selection.

#2 – Select your desired POPStation and click on ‘Next’ button.

#3 – Once payment is completed, your packages will be delivered to your selected POPStation when they have arrived in Singapore.

*Please note that selecting POPStation as your delivery address can only be done at the checkout page and not through the “Add New” delivery address in ‘My Profile’ page.
30How does POPStation work?
POPStation is easy to use. You will receive a QR code via email and/or an SMS alert when your parcel is ready for collection. See the video here.
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