When your package has been successfully attempt in your letterbox, you will be notified via SMS.
It is a service provided by Speedpost. For package within letterbox size, package will be attempted into letterbox.
Only Economy US package within letterbox size will have this option.
Your package will still be delivered to POPStation as chosen by you although the package fits the letter box.
Unfortunately, you will not able to opt out for this service.
Rest assured that the delivery of your package will still within the estimated time of arrival as shown in the payment invoice.
Package will be delivered to your doorstep and delivery advice card will be issued should it is a failed delivery.
How do I know if my package is successfully dropped off in my house/neighbour/reception for this ATL service?
You will receive a SMS update after our courier has executed the ATL instruction successfully.
No, this service is not compulsory.
Only customers who have indicated residential addresses as their delivery address will be given this option. Eligible customers will receive an SMS with an encrypted link to a site that is hosted on SpeedPost website. Customer will be presented with the ATL options available to them for selections.
Note that ATL service is not available for delivery postal codes that belong to office buildings, landed property, POPStation or post office deliveries as well as USA packages that are shipped using Economy shipping mode.
ATL is a value added service provided by last mile delivery partner, for recipients to have greater control over their last mile delivery with alternative delivery options. If the delivery is arriving and the recipient anticipates that they will not be at home to receive it, they can authorise our parcel ambassadors to leave the parcel with a trusted custodian – neighbour, security officer or receptionist.
We are not able to deliver to PO box / My Mail Box addresses.
Can I request for a call prior to the delivery of my package to ensure someone will receive my package?
We are not able to offer this service at the moment. However, we are looking into ways to provide updates wherever possible.
No, any changes to the delivery address needs to be done before the payment of the packages. Once a package is paid, we are not able to make any further changes.
POPStation has a secure electronic locking mechanism. If the power fails, the locker unit will close down and all doors will remain shut. The unit will restart when the power is restored.
I have received an email notification to collect my parcel package from POPStation, however it does not have a QR Code. Can I still collect my parcel package from POPStation?
Yes, you can still proceed to collect your package. Just follow the on-screen menu and enter the Collection PIN and Locker Number stated in your email/SMS to retrieve your package.
Yes, you may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised person at your discretion.
You will have 5 days from the time you receive the email/SMS or Delivery Advice to pick up your package from the designated POPStation.
If you fail to collect your package within 5 days of receiving a notification, your package will be sent to General Post Office on the next working day.
At General Post Office, your package will be stored for another 5 working days for you to pick it up. If you fail to collect your package within this period, it will be returned to our processing facility to be stored for an additional 2 weeks. After which, your package will be donated/discarded at our sole discretion.
General Post Office is located at 10 Eunos Road 8, #01-123/124/125, SingPost Centre, Singapore 408600.
I chose POPStation as my preferred delivery option. What will happen if there are no lockers available when my parcel arrives?
We will redirect your parcel to a designated Post Office and notify you via email once the item is delivered to the Post Office.
Each POPStation has 3 different locker sizes as below. Only parcel up to this limit will be available for POPstation delivery.
|Small||42cm (w) x 10cm (h) x 61cm (d)|
|Medium||42cm (w) x 23.5cm (h) x 61cm (d)|
|Large||42cm (w) x 37cm (h) x 61cm (d)|
POPStation (Pick Own Parcel Station) allows our customers to have the added flexibility of picking up their packages at a time and location that is convenient to them.
#1 – On the shipping address page, select ‘POPStation’ and enter your postal code. Click on ‘Search’ button and a list of available POPStation will be shown for your selection.
#2 – Select your desired POPStation and click on ‘Next’ button.
#3 – Once payment is completed, your packages will be delivered to your selected POPStation when they have arrived in Singapore.
*Please note that selecting POPStation as your delivery address can only be done at the checkout page and not through the “Add New” delivery address in ‘My Profile’ page.
When your package is in Singapore, it will be reflected as “Arrived in Singapore” in your vPost account, under “My Tracking” tab. You may also track your package status at this link here (https://www.singpost.com/track-items) or at SpeedPost website (www.speedpost.com.sg) using your package’s item number (e.g. VS0000XXXXXXX, XZ0000XXXXXXX).
Your item number can be easily located beside your Package ID under “My Tracking” tab.