Delivery to the vPost warehouse
Please refer to the overseas merchant’s website for details about their delivery times within the source country.
Please note that it will take 2 working days for us to process your parcel after it arrives at our source country warehouse, before it shows up against your vPost account.
Delivery to my Australian address
After your vPost shipping costs have been paid and any other necessary documentation is complete, it should be delivered within the estimated business days stated from each respective source country*
*Business day estimated delivery time between metro areas of major cities. Excludes any time in customs and delays due to reasons outside of Australia Post’s control. Specific delivery times will be available online at vpost.com/au
Yes, you will be able to track your AU items from receipt at our overseas warehouse right up to delivery at your nominated Australian address.
Simply log in to your vPost account and navigate to ‘My Tracking’ to view the status of your packages.
If the status of your parcel is ‘Shipped out from source country’ you can click on the My Delivery link to be redirected to the Australia Post ‘My Deliveries’ tracking site.
Examples of tracking statuses you will see under ‘My Deliveries’ include:
- arrived at facility in destination country
- processed through Australia Post facility
- with Australia Post for delivery
Please note that these tracking events may vary for some consignments.
How do I know if my package is successfully dropped off in my house/neighbour/reception for this ATL service?
You will receive a SMS update after our courier has executed the ATL instruction successfully.
Can I request for a call prior to the delivery of my package to ensure someone will receive my package?
We are not able to offer this service at the moment. However, we are looking into ways to provide updates wherever possible.
No, any changes to the delivery address needs to be done before the payment of the packages. Once a package is paid, we are not able to make any further changes.
Yes, parcels cannot exceed the following limits:
- weight: 22kg
- length: 1.05 m
- dimension: 0.25 cubic metres
In the event that a parcel exceeds these limits, we will notify you and give you the option to either return the item(s) to the US merchant at your cost, or alternatively, pay AUD5.00 to have the item destroyed.
When your package is in Singapore, it will be reflected as “Arrived in Singapore” in your vPost account, under “My Tracking” tab. You may also track your package status at this link here (https://www.singpost.com/track-items) or at SpeedPost website (www.speedpost.com.sg) using your package’s item number (e.g. VS0000XXXXXXX, XZ0000XXXXXXX).
Your item number can be easily located beside your Package ID under “My Tracking” tab.
Each time you send a new parcel through vPost you can either:
- add a new address, or
- select your preferred address from those used previously
You can add as many delivery addresses as you like, just be sure to select the correct delivery address each time you check out.