Shipping with vPost

As UK completes its exit from the EU, items shipped from Europe into UK may now require payment of taxes and duties.

Click here to find out more on Europe shipments to UK.

Volumetric weight is the ‘volume’ a package occupies (example; the physical size of a package)

Calculating Volumetric Weight

Volumetric weight is calculated by the Length x Height x Width of a package and dividing the result with a volumetric factor.

To determine a package’s volumetric weight in kg, using measurements in centimeters.

Please note that in some cases, the shipping weight indicated on your merchant order form confirmation is based on ground shipping guidelines and does not correspond to international shipping criteria.

vPost cannot deliver items that are considered prohibited for international shipping by IATA regulations – items that may cause danger, damage or delay during international shipping and items that require special handling

vPost allows you to shop and ship from any source countries (Click here for various countries you can ship from, via vPost) online merchant. Except for a handful of merchants that practice brand owner right.

Q: What is volumetric weight?
A: Volumetric weight is the ‘volume’ a package occupies (example; the physical size of a package)

Q: What is actual weight?
A: Actual physical weight of a package is its actual weight measured in kilograms.
In international shipping, how much space a package occupies (volumetric weight) in a cargo hold is as important as how much it weights (actual weight). Large packages, even if they are light, take up more space in an aircraft. This is why shipping companies take the volumetric weight into consideration.

If the volumetric weight exceeds the actual weight, the volumetric weight will be the default chargeable weight.

Calculating Volumetric Weight

Volumetric weight is calculated by the Length x Height x Width of a package and dividing the result with a volumetric factor.

To determine a package’s volumetric weight in kg, using measurements in centimeters.

Please note that in some cases, the shipping weight indicated on your merchant order form confirmation is based on ground shipping guidelines and does not correspond to international shipping criteria.

An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder if the notification email has been filtered from your main inbox.

Once you are logged in to your vPost account, your dashboard will show you a total number of packages requiring your actions and a total number of pending payment packages. The breakdown of your packages is also shown below, according to each source country (Click here for various countries you can ship from via vPost).

If your merchant has updated your package as delivered. Still, it has yet to appear in your account after * 2- 5 working days; please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.) to help us locate your items.

*Please note that local delivery might be slightly delayed due to unpredictable weather conditions (snowy weather, serve winter storms, holiday period and unexpected circumstance), while our overseas facilities in the USA, UK, Japan, China, Malaysia, Thailand, Taiwan and Australia are fully functioning, please note that delays are expected. Overall shipments via air are expected to be delayed due to limited international freight capacities. For the latest information for the COVID-19 Shipment delay status, please click the link here

For redirection, you may click here for a detailed guide on how to redirect your package.

For a return to merchants with a valid prepaid return label. Applicable for the package with a pre-paid label. Please click here for the self-service guide.

Return and Redirect submission request must be done via your vPost log in account. 

You can refer to the Customs website at www.customs.gov.sg for any updates and information on dutiable and prohibited items. Any dutiable items imported into Singapore are subject to Customs duty and/or Excise duty by the Schedule to the Singapore Customs Duties Order.

Currently, Economy Shipping is only available for USA packages. Click here for various countries you can ship from, via vPost

As vPost only provides the means for you to ship your packages to Singapore, you will have to liaise directly with your merchant for any refund, return, exchange or money-back guarantee policy and/or claims procedure of any such items.

Below are the shipping services offered by vPost currently:

• vPost USA
• vPost UK
• vPost JAPAN
• vPost CHINA
• vPost MALAYSIA
• vPost THAILAND
• vPost TAIWAN
• vPost AUSTRALIA

vPost provides you with a personalized delivery address located in the 8 source countries overseas, allowing you to shop globally from international merchants.

Your purchases delivered to these personalized delivery addresses will then be shipped to Singapore and delivered to the Singapore address you indicated when you made the payment.

To use vPost service, you must first be our member. Membership is free, and you can Sign Up over here if you are currently not a member:

For vPost members, you can follow the steps displayed here to start shopping from overseas retailers/merchants.

The benefits of using vPost Shipping Services include being able to:

1. Purchase items that are available overseas but not in Singapore.
2. Purchase items from overseas merchants that do not ship to Singapore.
3. Purchase items available in Singapore from relatively cheaper overseas sources.
4. Save on shipping costs with shipment aggregation using vPost Shipping Services that offer bundling discount ranging from 3-5%. Find out more on shipment aggregation.

You should enter your personalized vPost address, specific to the country you are shipping in, as your shipping address.

• These personalized addresses comprise your name, VP ID, and the overseas address vPost uses to process your packages and are displayed in your vPost account.

You should enter your Singapore address as your billing address.

However, you can also enter your personalized vPost address at merchants’ sites which do not allow you to enter Singapore addresses as a billing address. Please note that by doing so, you may not receive the hard copy invoice should the merchant send it via mail.

vPost does not guarantee the authenticity, genuineness or quality of the item. For your own safety, please purchase items from reputable merchants and sites.

There is no minimum size for packages that you can ship via vPost. However, each package minimum chargeable weight will be 0.5KG.

For the maximum size allowance, please kindly refer to the respective sections below:

• vPost USA
  Maximum Actual Weight: 100KG
  Maximum Length / Width / Height: 150 cm
  For example, if the length or width or height is more than 150cm, it is considered oversized.
  Packages that exceed the maximum length measurement cannot be shipped.
• vPost UK
  Maximum Actual weight: 100KG
  Maximum Length / Width / Height: 150 cm
  For example, if the length or width or height is more than 150cm, it is considered oversized.
  Packages that exceed the maximum length measurement cannot be shipped.
• vPost JAPAN
  Maximum Actual Weight: 30KG
  Maximum Length / Width / Height: 150 cm
  For example, if the length or width or height is more than 150cm, it is considered oversized.
  Packages that exceed the maximum length measurement cannot be shipped.
• vPost CHINA
  Maximum Actual weight: 100KG
  Maximum Length / Width / Height: 150 cm
  For example, if the length or width or height is more than 150cm, it is considered oversized.
  Packages that exceed the maximum length measurement cannot be shipped.
• vPost MALAYSIA
  Maximum Actual Weight: 100KG
  Maximum Length / Width / Height: 170 cm
  For example, if the length or width or height is more than 170cm, it is considered oversized.
  Packages that exceed the maximum length measurement cannot be shipped.
• vPost THAILAND
  Maximum Actual Weight: 30KG
  Maximum Length / Width / Height: 120 cm
  For example, if the length or width or height is more than 120cm, it is considered oversized.
  Packages that exceed the maximum length measurement cannot be shipped.
• vPost TAIWAN
  Maximum Actual Weight: 30KG
  Maximum Length / Width / Height: 120 cm
  For example, if the length or width or height is more than 120cm, it is considered oversized.
  Packages that exceed the maximum length measurement cannot be shipped.
• vPost AUSTRALIA
  Maximum Actual Weight: 30KG
  Maximum Length / Width / Height: 120 cm
  For example, if the length or width or height is more than 120cm, it is considered oversized.
  Packages that exceed the maximum length measurement cannot be shipped.

An additional, delivery surcharge might be imposed if we can assist with the delivery of such oversized packages. If your package requires special handling, there might be an additional surcharge, which would be determined on a case by case basis.

For Economy shipping mode, you will be charged based on the actual weight rather than the volumetric weight of your package. However, do note that there will be a longer transit time for your packages to arrive.

Depending on your selection of the shipping modes available from our various overseas warehouse.

To find out more, please visit our individual country shipping rates pages.

Working days do not include Saturday or Sunday, both in Singapore or product source countries (Click here for various countries you can ship via vPost) and public holidays.

• Public holidays
  Please be aware that public holidays, both in Singapore or product source countries (Click here for various countries you can ship from, via vPost), affect delivery dates.
• Working Days
  Working days do not include Saturday or Sunday, both in Singapore or product source countries (Click here for various countries you can ship via vPost) and public holidays.
  A gentle reminder that the product source country’s warehouses are in a different time zone to you.

Click here for more detailed information, with regards to how long your package will take to arrive.

Your source country address is only meant to be your shipping address, not your billing address or an address for you to manage mail.

We will discard the letter immediately should we investigate that your packages fall under credit card application or any monetary activities using our source country warehouse (Click here for various countries you can ship from, via vPost).

When packages are delivered to our overseas vPost warehouse, they are often received in bulk.
This is the common practice for most of the big local couriers that are delivering to our warehouse.