Shipping with vPost

An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder if the notification email has been filtered from your main inbox.

Once you are logged in to your vPost account, your dashboard will show you a total number of packages requiring your actions and a total number of pending payment packages. The breakdown of your packages is also shown below, according to each source country (Click here for various countries you can ship from via vPost).

If your merchant has updated your package as delivered. Still, it has yet to appear in your account after * 2- 5 working days; please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.) to help us locate your items.

*Please note that local delivery might be slightly delayed due to unpredictable weather conditions (snowy weather, serve winter storms, holiday period and unexpected circumstance), while our overseas facilities in the USA, UK, Japan, China, Malaysia, Thailand, Taiwan, Australia and Indonesia are fully functioning, please note that delays are expected. Overall shipments via air and sea are expected to be delayed due to limited international freight capacities and seaport congestion. For the latest information for the COVID-19 Shipment delay status, please click the link here

For redirection, you may click here for a detailed guide on how to redirect your package.

For a return to merchants with a valid prepaid return label. Applicable for the package with a pre-paid label. Please click here for the self-service guide.

Return and Redirect submission request must be done via your vPost log in account. 

As vPost only provides the means for you to ship your packages to Singapore, you will have to liaise directly with your merchant for any refund, return, exchange or money-back guarantee policy and/or claims procedure of any such items.

For Economy shipping mode, you will be charged based on the actual weight rather than the volumetric weight of your package. However, do note that there will be a longer transit time for your packages to arrive.

Depending on your selection of the shipping modes available from our various overseas warehouse.

To find out more, please visit our individual country shipping rates pages.

Working days do not include Saturday or Sunday, both in Singapore or product source countries (Click here for various countries you can ship via vPost) and public holidays.

  • Public holidays
    Please be aware that public holidays, both in Singapore or product source countries (Click here for various countries you can ship from, via vPost), affect delivery dates.
  • Working Days
    Working days do not include Saturday or Sunday, both in Singapore or product source countries (Click here for various countries you can ship via vPost) and public holidays.
    A gentle reminder that the product source country’s warehouses are in a different time zone to you.

Click here for more detailed information, with regards to how long your package will take to arrive.

Your source country address is only meant to be your shipping address, not your billing address or an address for you to manage mail.

We will discard the letter immediately should we investigate that your packages fall under credit card application or any monetary activities using our source country warehouse (Click here for various countries you can ship from, via vPost).

When packages are delivered to our overseas vPost warehouse, they are often received in bulk.
This is the common practice for most of the big local couriers that are delivering to our warehouse.