1What is the difference between Economy and Standard shipping modes for USA packages?
For Economy shipping mode, you will be charged based on the actual weight rather than volumetric weight of your package. However, do note that there will be a longer transit time for your packages to arrive.
2How long will my packages take to arrive?

Depending on your selection of the shipping modes available for USA packages, the transit time will differ as per below:

  • Economy – within 9 to 12 working days from the date of payment.
  • Standard – within 4 to 6 working days from the date of payment.
  • Sea – within 35 to 60 working days from Sail date

For Europe, Japan & China packages, the transit time of your packages will be 4 to 8 working days from the date of payment.

Working days do not include Saturday, Sunday, both in Singapore or product source country’s (USA, Europe, Japan & China) and public holidays.
3What are the factors to take note for delivery timeline?
  • Public holidays
    Please be aware that public holidays, both in Singapore or product source country’s (USA, Europe, Japan & China), affects delivery dates.
  • Working Days
    Working days do not include Saturday, Sunday, both in Singapore or product source country’s (USA, Europe, Japan & China) and public holidays.
    Gentle reminder that the product source country’s warehouses are in a different time zone to you.

  • Click here for more detailed information, with regards to how long your package will take to arrive.
    4Why is my shipping fee so high? Are there any tips to reduce the shipping fee? (e.g. Consolidation, etc.)?
    As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.

    Volumetric weight of a package is a calculation that reveals the density of a package and we use the below formula to derive the volumetric weight of a package

    Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm You can advise your merchant to ensure proper packaging or pack your purchase into a smallest possible box.

    In addition, you can consolidate your shipping charges by paying multiple packages together. As such, only one single base charge is billed.
    5If I have more than one package, will you repack all my packages into one?
    No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.
    6How will vPost do the repacking?

    vPost will repack your package by minimising the height of the package, thus reducing the volumetric weight. The process of repacking will be placing the smaller package into one single box.

    Example: Height of package being cut down


    Please note that we are not able to remove or modify any part/content from its retail packaging when we repack.


    - Removal of batteries from the retail packaging.

    - Installation of batteries from the retail packaging.

    This is to ensure not to have your original package contents being compromised

    For detailed information on how repacking works, check out our blog post for more information.

    7Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?
    Here are some scenarios in which we will not repack:

    1. when the package contains leather products, e.g. handbags, purses, coats, etc.
    2. when the package contains restricted items, such as perfume, standalone batteries, fuels, etc.
    3. when the package is marked ‘FRAGILE’.
    4. when the package is obviously a gift, i.e. packed in a gift box, secured with ribbon and gift card, etc.
    There are also packages which are specially packed to ensure breakable items are cushioned. As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised.

    The decision to repack a package will be made at the discretion of vPost.

    Repacking service for USA packages:

    1. 1. Repacking option is available for all USA packages that meet the repacking criteria.
    2. 2. Customer can choose to repack his packages (if eligible and ship them out via Standard Air and Economy mode as well.
    3. 3. Repack request will be processed and updated within 2 days from date of request.
    4. 4. Repacking fee: $6.00 per package.
    8How do I know if my package has arrived in Singapore or out for delivery to my shipping address?
    When your package is in Singapore, it will be reflected as “Arrived in Singapore” in your vPost account, under “My Tracking” tab. You may also track your package status at this link here (https://www.singpost.com/track-items) or at SpeedPost website (www.speedpost.com.sg) using your package’s item number (e.g. VS0000XXXXXXX, XZ0000XXXXXXX).

    Your item number can be easily located beside your Package ID under “My Tracking” tab.
    9Do I need to pay any extra fee to use POPStation as my delivery address?
    POPStation is a free to use service brought to you by SingPost.
    10Where do I enter my voucher / promo code?
    Once you have selected all the packages that you would like to check out and your preferred shipping mode, click on ‘Next’.

    On the following page, there will be a voucher code field for you to enter the promotion/voucher code that you are eligible for.

    Please note that only 1 voucher/promo code can be use per transaction.

    11How do I calculate the Customs GST amount imposed on my online purchases?
    For shipments to Singapore, all declared values of goods, vCare and freight charges are converted to Singapore Dollars at the latest exchange rate as provided by Singapore Customs.

    The Goods and Service Tax (GST) is calculated based on the CIF of all packages in an invoice.

    Current GST rate is at 7% of the total CIF (Cost, vCare and Freight)

    To estimate the GST applicable for your invoice, simple sum up the cost of your products with the shipping cost and vCare charges, if applicable, and multiply it by 7%.

    GST Relief is granted for packages (excluding intoxicating liquors and tobacco products) imported via air freight that do not exceed S$400.

    If the value exceeds S$400, the entire sum would be subjected to GST.
    12Can I use the source country address(USA, Europe, Japan and China) other than a shipping address?
    Your source country address is only meant to be your shipping address, not your billing address, or an address for you to manage mail.
    We will discard the letter immediately should we investigate that your packages fall under credit card application or any monetary activities using our source country warehouse.
    13How does packages arrive at USA warehouse?
    When packages are delivered to our overseas vPost warehouse, they are often received in bulk.
    This is the common practice for most of the big local couriers that are delivering to our warehouse.
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