You should contact your bank or credit card provider to see if they can add your vPost address as a secondary billing address on your account.
Alternatively, you may wish to consider using an international travel card. These foreign currency cards give you all the convenience of shopping in another currency with greater security.
Why was my credit card not accepted when shopping with an overseas Merchant using my vPost account?
Within 48 hours of successfully providing payment, for each vPost transaction you’ll need to email vPost a copy of the retailer invoice.
The invoice which you send to us must include details of the price of all of the goods which you are sending to Australia via vPost and the shipping fees of these products from the merchant’s invoice to the vPost overseas warehouse.
How to email us your invoice:
- Email a copy of the merchant invoice (strictly in PDF format – screen shot not acceptable) to: firstname.lastname@example.org
- Include your first and last name and vPost ID in the email subject line.
- Your VP ID is the second address line of your vPost overseas address, this can be found in the “My Addresses” tab once you log in to your account.
- For example: John Smith,VP ID AU-XXX-XXX
If your parcel is over $1000 AUD, it may be deemed as High Value Parcel by Australian Customs. We will advise you of this via your vPost Australia account and additional duties and taxes may be levied and payable once your parcel is received by Customs in Australia. Australian Customs will require additional documentation including a Shipper’s Export Declaration form.
Upon receipt of such notification, you have the option to either:
- Use our nominated customs broker to handle customs clearance. You will have to pay the customs broker directly all brokers fees and all taxes, duties, levies or charges assessed.
- If you wish to proceed, please fill in the customs tax form and submit together with the retailer’s invoice (in PDF format) to our mail box email@example.com
Please INDICATE: HVI (High value item/ Your name/vPOST AU Account and BOX NO on subject header for us to submit to the customs broker for review).
As a general guide, Customs broker may charge up to AUD$999 for Customs clearance and carrier security fee on top of the Customs duty and GST.
- If you do not wish to proceed, you may organize the return of your parcel to the retailer
More information can be found on the below link
Please note that a shipper Export Declaration form is also require for package value exceed USD$2500.
Once your vPost parcel status shows ‘Ready to Ship’, you’ll be able to pay the shipping charges by following the steps below:
- Log in to your vPost account and navigate to “vPost member’s portal site”
- Select the parcel you would like to pay for
- Verify your delivery details
- Enter a voucher code if applicable
- Proceed to checkout and pay with Visa or MasterCard
- Email to vPost Australia a copy of your overseas retailer invoice to: firstname.lastname@example.org
You have 30 days to pay shipping costs. Storage fees may apply if payment is not made within this time.
If I have multiple items being forwarded to me via vPost, can these be repacked and sent as one item?
vPost does not offer parcel consolidation service, nor can we repack or combine multiple items into one box and ship all your items together.
vPost only offers aggregate service, allowing customers to enjoy Bundling Discount ranging from 3-5%. To utilize this feature, withhold payment till all the parcels (within the same overseas country) you want to pay for together are available to check out (i.e. one invoice).
Please note that a holding fee will be applicable for packages that are held for more than 30 days.
The Australian Government has passed laws which extend the Goods and Services Tax (GST) to low value imports of physical goods. vPost will be required to collect GST from customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD or less, that you ship into Australia using vPost.
Each time you check out a vPost parcel and declare the value of the goods, you will be asked to provide payment for your vPost shipping and the applicable GST all in the same transaction.
The rate of GST is 10%.
GST will be payable on:
- The value of the item(s) you are shipping into Australia via vPost including any shipping fees or local taxes paid to the merchant based on the selected vPost warehouse address,, and
- The value of the vPost shipping and service fee (including vCare if applicable)
Why is my shipping fee so high? Are there any tips to reduce the shipping fee? (e.g. Consolidation/Aggregate, etc.)?
As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.
Volumetric weight of a package is a calculation that reveals the density of a package and we use the below formula to derive the volumetric weight of a package
Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm You can advise your merchant to ensure proper packaging or pack your purchase into a smallest possible box.
In addition, you can aggregate your shipping charges by paying multiple packages together. As such, you can enjoy a bundling discount ranging from 3-5%. Find out more about shipment aggregation.
There is no maximum value limit imposed by vPost.
However, items valued over AUD 1,000.00 may be subject to additional taxes and duties in Australia, while items valued over USD 2,500.00 will be subject to an additional customs clearance procedure in the US. You will be notified in this instance and provided with a Shippers Export Declaration form to complete.
Do also note that should you require additional coverage for any of your packages, The coverage for vCare will have a max claimable limit at AUD 10,000 for all items shipped pursuant to a single consignment note.