Top FAQ

Individual package cannot exceed the following limits:

weight: 22 kg
length: 1.05 m
dimension: 0.25 cubic metres
maximum girth of 200cm

The formula for working out the girth of your overseas parcel is:
Width + height x 2 = girth

For example: 30cm + 20cm = 50cm x 2 = 100cm girth

If a package exceeds our weight or dimension & girth restrictions, we will notify you and give you the option to either return the item(s) to the overseas merchants at your cost.

May 31, 2021

Are there any size, weight, girth limits for parcels sent through vPost?

Individual package cannot exceed the following limits: weight: 22 kglength: 1.05 mdimension: 0.25 cubic metresmaximum girth of 200cm The formula for working out the girth of your […]
May 4, 2021

What happens if I don’t submit my merchant’s invoice to vPost?

An additional administrative and processing charge of AUD 55.00 will be imposed if your merchant’s invoice isn’t submitted within 48 hours of providing payment.
May 4, 2021

Why am I required to submit my overseas merchant’s invoice to vPost?

In order to comply with Australian Tax Office requirements, vPost AU will need to ensure that the declared value provided by vPost AU customers is accurate […]
May 4, 2021

I can’t find my vPost parcel listed in ‘My Package’ on the vPost website. What should I do?

If you cannot see your parcel, please click ‘Locate My Package’. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
May 4, 2021

What currency is used for payment?

Transactions between you and the overseas merchant will be conducted in their preferred currency. vPost’s shipping charges are shown in Australian dollars.
May 4, 2021

How do I order from an overseas merchant that does not accept Australian credit cards?

You should contact your bank or credit card provider to see if they can add your vPost address as a secondary billing address on your account. […]
May 4, 2021

Why was my credit card not accepted when shopping with an overseas Merchant using my vPost account?

Some merchants may not accept overseas credit cards as a method of payment. Additionally, there are other possible reasons why your credit card might have been […]
November 11, 2019

Are goods sent via vPost covered for loss or damage?

Cover for loss or damage is not automatically provided for items sent via vPost. You can buy vCare for items valued up to AUD10,000.00*. It costs […]
June 25, 2019

What should I do if my parcel purchased through vCare has arrived damaged?

If your shipment arrives visibly damaged, please make a note on the receipt that the delivery driver asks you to sign. Then open the package and […]
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