Top FAQ
Individual package cannot exceed the following limits:
weight: 22 kg
length: 1.05 m
dimension: 0.25 cubic metres
maximum girth of 200cm
The formula for working out the girth of your overseas parcel is:
Width + height x 2 = girth
For example: 30cm + 20cm = 50cm x 2 = 100cm girth
If a package exceeds our weight or dimension & girth restrictions, we will notify you and give you the option to either return the item(s) to the overseas merchants at your cost.
May 31, 2021
Individual package cannot exceed the following limits: weight: 22 kglength: 1.05 mdimension: 0.25 cubic metresmaximum girth of 200cm The formula for working out the girth of your […]
May 4, 2021
An additional administrative and processing charge of AUD 55.00 will be imposed if your merchant’s invoice isn’t submitted within 48 hours of providing payment.
May 4, 2021
In order to comply with Australian Tax Office requirements, vPost AU will need to ensure that the declared value provided by vPost AU customers is accurate […]
May 4, 2021
If you cannot see your parcel, please click ‘Locate My Package’. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
May 4, 2021
Transactions between you and the overseas merchant will be conducted in their preferred currency. vPost’s shipping charges are shown in Australian dollars.
May 4, 2021
You should contact your bank or credit card provider to see if they can add your vPost address as a secondary billing address on your account. […]
May 4, 2021
Some merchants may not accept overseas credit cards as a method of payment. Additionally, there are other possible reasons why your credit card might have been […]
November 11, 2019
Cover for loss or damage is not automatically provided for items sent via vPost. You can buy vCare for items valued up to AUD10,000.00*. It costs […]
June 25, 2019
If your shipment arrives visibly damaged, please make a note on the receipt that the delivery driver asks you to sign. Then open the package and […]