March 6, 2026
Customers should: Important Note: Incorrect or missing delivery instructions may result in failed delivery attempts or returned parcels, which are beyond warehouse control.
March 6, 2026
If the delivery occurs outside warehouse hours and non-receipt is confirmed by the US Team, customers should contact the merchant (Amazon seller) for further assistance.
March 6, 2026
No. Deliveries attempted outside working hours or on weekends may fail. To avoid issues, customers must set the correct Delivery Instructions in their Amazon account.
March 6, 2026
Customers shipping items via Amazon to our US warehouses should use the following addresses and note the operating hours:
February 24, 2026
It is known that with USPS deliveries, very often, “Delivered” or “Delivered to Agent” usually means the package has reached a USPS hub, and it has not […]
June 5, 2025
It appears that the final step of the payment process was not completed. This may be due to one of the following reasons: We recommend reviewing […]
May 31, 2021
Individual package cannot exceed the following limits: weight: 22 kglength: 1.05 mdimension: 0.25 cubic metresmaximum girth of 200cm The formula for working out the girth of your […]
May 4, 2021
An additional administrative and processing charge of AUD 55.00 will be imposed if your merchant’s invoice isn’t submitted within 48 hours of providing payment.
May 4, 2021
In order to comply with Australian Tax Office requirements, vPost AU will need to ensure that the declared value provided by vPost AU customers is accurate […]