May 4, 2021
If you cannot see your parcel, please click ‘Locate My Package’. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
May 4, 2021
Transactions between you and the overseas merchant will be conducted in their preferred currency. vPost’s shipping charges are shown in Australian dollars.
May 4, 2021
You should contact your bank or credit card provider to see if they can add your vPost address as a secondary billing address on your account. […]
May 4, 2021
Some merchants may not accept overseas credit cards as a method of payment. Additionally, there are other possible reasons why your credit card might have been […]
November 11, 2019
Cover for loss or damage is not automatically provided for items sent via vPost. You can buy vCare for items valued up to AUD10,000.00*. It costs […]
June 25, 2019
If your shipment arrives visibly damaged, please make a note on the receipt that the delivery driver asks you to sign. Then open the package and […]
June 25, 2019
Within 48 hours of successfully providing payment, for each vPost transaction you’ll need to email vPost a copy of the retailer invoice. The invoice which you […]
June 25, 2019
Each time you check out a vPost Australia parcel and declare the value of the goods, you will be asked to provide payment for your vPost […]
June 25, 2019
vPost Australia is required to collect GST from vPost Australia customers and pay that GST to the Australian Tax Office, on items valued at $1,000 AUD […]