March 6, 2026
Customers should: Important Note: Incorrect or missing delivery instructions may result in failed delivery attempts or returned parcels, which are beyond warehouse control.
March 6, 2026
If the delivery occurs outside warehouse hours and non-receipt is confirmed by the US Team, customers should contact the merchant (Amazon seller) for further assistance.
March 6, 2026
No. Deliveries attempted outside working hours or on weekends may fail. To avoid issues, customers must set the correct Delivery Instructions in their Amazon account.
March 6, 2026
Customers shipping items via Amazon to our US warehouses should use the following addresses and note the operating hours:
February 24, 2026
It is known that with USPS deliveries, very often, “Delivered” or “Delivered to Agent” usually means the package has reached a USPS hub, and it has not […]
June 5, 2025
It appears that the final step of the payment process was not completed. This may be due to one of the following reasons: We recommend reviewing […]
May 4, 2021
If you are expecting your package to arrive at our warehouse. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
November 11, 2019
Cover for loss or damage is not automatically provided for items sent via vPost. You can buy vCare for items valued up to SGD 10,000.00. It […]
June 25, 2019
Should you have any issues with your packages, you may request the claims via our Customer Service. Please call 1605 or leave us a message. When […]