Top FAQ

If you are expecting your package to arrive at our warehouse. Enter the merchant tracking number that was issued to you by the overseas merchant during checkout under the “Locate my package” tab.

If you do not have a merchant tracking number, please contact the overseas directly merchant for further assistance.

An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder in case the notification email has been filtered from your main inbox.

Once you are logged in to your vPost account, your dashboard will show you a total number of packages that require your actions and a total number of packages that are pending payment. The breakdown of your packages is also shown below, according to each of the source countries (Click here for various countries you can ship from, via vPost).

In the event that your merchant has updated your package as delivered but it has yet to appear in your account after * 2- 5 working days, please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.), to help us locate your items.

*Please note that local delivery might be slightly delayed due to unpredictable weather conditions (snowy weather, serve winter storms, holiday period and unexpected circumstance), while our overseas facilities in the USA, UK, Japan, China, Malaysia, Thailand, Taiwan, Australia and Indonesia are fully functioning, please note that delays are expected. Overall shipments via air and sea are expected to be delayed due to limited international freight capacities and seaport congestion. For the latest information for the COVID-19 Shipment delay status, please click the link here

May 4, 2021

I can’t find my vPost package listed in ‘Action Required/My Package’ on my vPost member’s account. What should I do?

If you are expecting your package to arrive at our warehouse. Enter the merchant tracking number that was issued to you by the overseas merchant during […]
November 11, 2019

What items can be covered by vCare?

Cover for loss or damage is not automatically provided for items sent via vPost. You can buy vCare for items valued up to SGD 10,000.00. It […]
June 25, 2019

How do I file for Claims after purchasing vCare, in the event that I need to?

Should you have any issues with your packages, you may request the claims via our Customer Service. Please call +65 6841 2000 or leave us a […]
June 25, 2019

Besides shipping and Custom GST charges, what are other charges that I have to be aware of?

Other possible charges are, but not limited to, Customs GST and/or duty and License fee and any other applicable taxes and fees. Holding Fee for processed […]
June 25, 2019

How do I make payment for the vPost shipping charges?

Once your packages have arrived at our warehouse, you can proceed to declare and make payment under ‘Action Required’ tab.
June 25, 2019

Will there be any charges for the repacking service?

We have waived off all repacking fees! Rest assured, we will ensure that you enjoy savings on your package even after considering the repacking fee. However, […]
June 25, 2019

How can I track my package?

You may track your package status at this link here or the SpeedPost website (www.speedpost.com.sg) using your package’s item number (e.g. VE0000XXXXXXX).
June 25, 2019

What happens if my USA order exceeds USD$2500 in value?

A Shipper’s Export Declaration (SED) form is needed whenever your package’s value is above USD $2,500. This form is needed by the US Customs Authority. Please […]
June 25, 2019

What if my item was a free gift from my merchant or I have redeemed the item via my loyalty points, what is the correct amount for me to declare?

All goods, including Free of Charge (FOC) items or replacement goods imported into Singapore, are subjected to Goods & Services Tax (GST). For items without any […]
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