Top FAQ
If you are expecting your package to arrive at our warehouse. Enter the merchant tracking number that was issued to you by the overseas merchant during checkout under the “Locate my package” tab.
If you do not have a merchant tracking number, please contact the overseas directly merchant for further assistance.
An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder in case the notification email has been filtered from your main inbox.
Once you are logged in to your vPost account, your dashboard will show you a total number of packages that require your actions and a total number of packages that are pending payment. The breakdown of your packages is also shown below, according to each of the source countries (Click here for various countries you can ship from, via vPost).
In the event that your merchant has updated your package as delivered but it has yet to appear in your account after * 2- 5 working days, please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.), to help us locate your items.
*Please note that local delivery might be slightly delayed due to unpredictable weather conditions (snowy weather, serve winter storms, holiday period and unexpected circumstance), while our overseas facilities in the USA, UK, Japan, China, Malaysia, Thailand, Taiwan and Australia are fully functioning, please note that delays are expected. Overall shipments via air are expected to be delayed due to limited international freight capacities. For the latest information for the COVID-19 Shipment delay status, please click the link here