June 25, 2019
vPost charges AUD$1.50 per package per day for packages that are held for more than 30 days from processed date. This fee applies to all packages […]
June 25, 2019
Shipment aggregation allows customers to enjoy Bundling Discount ranging from 3-5%. To utilize this feature, withhold payment till all the parcels you want to pay for […]
June 25, 2019
Once your vPost parcel status shows ‘Ready to Ship’, you’ll be able to pay the shipping charges by following the steps below: You have 30 days […]
June 25, 2019
Currently, vPost accepts the below payment methods: Please ensure that you have arranged for one of the approved payment methods before using vPost Shipping Services. Paid […]
June 25, 2019
No, currently vPost does not provide a service for claiming of sales tax incurred by our customers when they shop online from overseas merchants.
June 25, 2019
vPost does not offer parcel consolidation service, nor can we repack or combine multiple items into one box and ship all your items together. vPost only offers aggregate service, […]
June 25, 2019
Unfortunately, we are unable to split items in a package.
June 25, 2019
Delivery to the vPost warehouse Please refer to the overseas merchant’s website for details about their delivery times within the source country. Please note that it […]
June 25, 2019
Yes, you will be able to track your vPost items from receipt at our overseas warehouse right up to delivery at your nominated Australian address. Simply […]
June 25, 2019
We are not able to offer this service at the moment. However, we are looking into ways to provide updates wherever possible.
June 25, 2019
No, changes to the delivery address need to be made before the payment of the packages. Once a package is paid, we are not able to […]
June 25, 2019
To return items delivered via vPost, you will need to contact the overseas merchant directly, arrange your own postage and pay any associated freight costs. Unfortunately, […]