June 25, 2019
Simply sign in to your vPost account and you will be able to update your personal information under ‘Account’ tab.
June 25, 2019
You will receive a welcome email from us if your account has been successfully activated. Please check your junk/spam mailbox if you did not see the […]
June 25, 2019
Please refer to our Customer Team for further assistance. Click here
June 25, 2019
After signing up for an account with us, a message with a confirmation link will be sent to the email address you used to register. Click […]
June 25, 2019
You should enter vPost Overseas address, as found in ‘My Addresses’ in your vPost AU account. Your vPost address comprises your name, a suite number and […]
June 25, 2019
Estimated delivery in 7 to 13 working days from the date of payment. Working days do not include Saturday, Sunday, both in Australia or product source […]
June 25, 2019
June 25, 2019
As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher. Volumetric weight of a […]
June 25, 2019
No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.
June 25, 2019
vPost will repack your package by minimising the height of the package, thus reducing the volumetric weight. The process of repacking will be placing the smaller […]
June 25, 2019
Here are some scenarios in which we will not repack If your Fragile packages require special or extraordinary packaging, there will be an additional charge. You […]
June 25, 2019
When your package arrived in Australia, it will be reflected as “Arrived in Australia” in your vPost account, under “Tracking” tab. You may also track your […]