An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder if the notification email has been filtered from your main inbox.
Once you are logged in to your vPost account, your dashboard will show you a total number of packages requiring your actions and a total number of pending payment packages. The breakdown of your packages is also shown below, according to each source country (Click here for various countries you can ship from via vPost).
If your merchant has updated your package as delivered. Still, it has yet to appear in your account after * 2- 5 working days; please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.) to help us locate your items.
*Please note that local delivery might be slightly delayed due to unpredictable weather conditions (snowy weather, serve winter storms, holiday period and unexpected circumstance), while our overseas facilities in the USA, UK, Japan, China, Malaysia, Thailand, Taiwan, Australia and Indonesia are fully functioning, please note that delays are expected. Overall shipments via air and sea are expected to be delayed due to limited international freight capacities and seaport congestion. For the latest information for the COVID-19 Shipment delay status, please click the link here