If I do not wish to use vPost service after my package has arrived, what are the applicable charges to redirect/return the package?

For redirection, you may click here for a detailed guide on how to redirect your package.

For a return to merchants with a valid prepaid return label. Applicable for the package with a pre-paid label. The return form serves only as authorization from the merchant and does not cover postage fees. We are not responsible for any delays in the return process once the return has been handed to the carrier. Please monitor the return shipment using the tracking details provided by your carrier. Please click here for the self-service guide.

Return and Redirect submission request must be done via your vPost log in account. 

For Redirect, please note the following:
The Standard Rate is determined by the standard delivery method. However, deliveries may be affected by conditions like weather disruptions, natural disasters, power outages, special events, and similar circumstances. The rate does not apply to urgent deliveries or specific timeline requests. For more details, please reach out to our Customer Team. Standard rates are subject to size and weight limits.

Please note that redirected packages are not covered by insurance. No waiver will be provided for failed deliveries.