Here are some scenarios in which we will not repack

• Where the difference between the actual weight and volumetric weight is under 2kg
• Containing leather products
• Containing products with flammable or alcoholic contents
• Marked ‘fragile’ or the packages are deem as ‘fragile’ accordingly to our warehouse assessment.
• Clearly a gift
• Packed within a satchel or plastic packaging bag
• Oversized (exceed the maximum length of 105cm and weight of 22 kg)
• Cushioned with special packaging

If your packages requires special or extraordinary packaging, there will be an additional charge. You will be advised of these costs and asked for permission prior to repacking.

You agree that any such repacking of your packages may mean the return, refund or exchange policy of the Merchant for the Parcels becomes invalid, void or cancelled. vPOST shall not be liable to you for any loss, damage or liability which may be suffered or incurred by you as a result of repacking a package.

To find out more how we repack your package, refer to the details here.