Package Delivery

No, this service is not compulsory.

June 25, 2019

Is ATL service compulsory for us even if we will be at home to receive our packages?

No, this service is not compulsory.
June 25, 2019

Who is eligible for this ATL service?

Only customers who have indicated residential addresses as their delivery address will be given this option. Eligible customers will receive an SMS with an encrypted link […]
June 25, 2019

What is Authorized To Leave (ATL)?

ATL is a value added service provided by last mile delivery partner, for recipients to have greater control over their last mile delivery with alternative delivery […]
June 25, 2019

Do you deliver to PO box / My Mail Box address?

We are not able to deliver to PO box / My Mail box addresses.
June 25, 2019

Can I request a call before the delivery of my package to ensure someone will receive my package?

We are not able to offer this service at the moment. However, we are looking into ways to provide updates wherever possible.
June 25, 2019

Can I change my delivery address after I paid the shipping fee. (e.g. residential to office)?

No, changes to the delivery address need to be made before the payment of the packages. Once a package is paid, we are not able to […]
June 25, 2019

How secure is POPStation?

POPStation has a secure electronic locking mechanism. If the power fails, the locker unit will close down, and all doors will remain shut. The unit will […]
June 25, 2019

I have received an email notification to collect my package from POPStation. However, it does not have a QR Code. Can I still collect my package from POPStation?

Yes, you can still proceed to collect your package. Just follow the on-screen menu and enter the Collection PIN and Locker Number stated in your email/SMS […]
June 25, 2019

Can I authorise someone to collect my package from POPStation?

Yes, you may authorise someone to collect your package from POPStation on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised […]
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